Administrative and Clerical Officer (SPA)

Oxleas NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in London SE is seeking an Administrative and Clerical Officer for a permanent position. The role involves being the first point of contact for service users, managing patient database records, and supporting the Admin Team Lead. Ideal candidates should have GCSE qualifications, strong communication skills, and the ability to manage time effectively. This position offers a chance to work in a supportive environment with opportunities for personal development.

Qualifications

• Sound knowledge of patient database systems (RIO, PIMMS).
• Good communication and telephone skills.
• Ability to cope under pressure and work independently.

Responsibilities

• Be the first point of contact for service users.
• Participate in the organisation and coordination of training.
• Record contacts on the patient database system.

Skills

Good communication skills

Time management

Ability to work under pressure

Teamwork

Education

GCSEs or equivalent

Tools

Patient database systems

Microsoft Office

Job description

Overview

Administrative and Clerical Officer (SPA) – Permanent position in London SE, United Kingdom. Employer: Oxleas NHS Foundation Trust. Job ID: 64342. Education requirement: GCSE. Posted: 2025-10-03. Location: London SE, United Kingdom. This role is open to candidates with the stated education level and relevant administrative experience.

Responsibilities

• Be the first point of contact for service users via Generic Mail and Call Centre.
• Record contacts and actions on the patient database system (RIO) according to local policies.
• Participate in the organisation and coordination of study days or training (including collating request forms).
• Gather data as requested (activity data and statistics) and provide punctual and accurate information following departmental and local trust guidelines (weekly, monthly and quarterly).
• Attend courses and statutory training identified through supervision and PDR; pursue personal development for effective performance and role development.
• Work as part of a team and undertake office or reception duties in the absence of other admin staff.
• Take and type minutes of team meetings and distribute information to team members as requested.
• Undertake copy typing and formatting duties, including reports, letters, memos and service documents.
• Manage own workload, time management and transport needs in line with Trust and departmental guidelines; prioritise tasks.
• Handle complaints (as first point of contact) in line with local policies and escalate where unresolved.
• Support the Admin Team Lead to maintain sickness absence records (e.g., recording absence notifications in spreadsheets and emailing appropriate line managers).

Requirements / Qualifications

• GCSEs or equivalent education.
• Sound knowledge of patient database systems (RIO, PIMMS) and Microsoft Office.
• Good communication and telephone skills; ability to communicate effectively both orally and in writing.
• Ability to cope under pressure and work with independence using own initiative while meeting service objectives.
• Strong time management and reliability; ability to organise and prioritise workload.
• Ability to work flexibly and adapt to changing demands and interruptions.
• Ability to work effectively as part of a team and maintain confidentiality related to healthcare delivery.
• Willingness to undertake training and courses as identified.

Additional Information

Job Type: Permanent. Category: Education. Location: London SE, United Kingdom. Job Views: 55.

Keywords: London jobs. Closed Date: 2025-11-02.