Administrative and Clerical Officer

Oxleas NHS Foundation Trust; Lee; On-site; GBP 21,000 - 30,000; Full time

Job summary

Oxleas NHS Foundation Trust is seeking an experienced administrator to join the Greenwich District Nursing Team. In this busy role you will provide administrative support to clinicians, manage referrals in RiO, handle post and correspondences, and help maintain office processes.

Strong communication, organisation, and planning are essential, with experience in Microsoft Office (Excel) preferred. Full training will be given for RiO and local procedures.

Qualifications

• 2 years' experience in an office environment.
• Experience of working with the public.
• Proficient in Microsoft Office (Excel).
• Knowledge of data protection and confidentiality.

Responsibilities

• Provide admin and clerical support to District Nursing teams.
• Open, sort, and distribute post and correspondence.
• Process referrals and record data in RiO.
• Prepare client files, letters, reports.
• Collate, photocopy and distribute reports to GP/agencies.

Skills

Communication skills

Organisational skills

Planning skills

Typing speed

Education

GCSE/CSE level

RSA II / City & Guilds typing/admin

Tools

RiO

MS Excel

Job description

***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post***

We are looking for an experienced administrator to join the Greenwich District Nursing Team. This is a busy and varied role; you will be based within the Blackheath & Charlton DN District Nursing Team, providing administration support to the clinicians. You should have excellent communication skills, verbal, listening and written, as you will be liaising with clients, carers, GP's and other professionals with regard to administrative duties.

Excellent organisation skills and the ability to prioritise work are essential, as you will be setting up and maintaining office processes and procedures and managing conflicting deadlines. You must be able to respond to urgent referrals and messages and booking appointments.

Experience of Microsoft Office packages, including Excel, is desirable.

Experience of using RIO or other patient information systems would be an advantage, although full training will be given to the successful applicants.

For further information, please contact Lorna Williams on Landline: 0208 319 7206, Mobile: [phone] or email [e-mail]

Main duties of the job

To provide an administrative and clerical service to the District Nursing team(s), Opening, sorting and distribution of post and any relevant correspondence.

Processing new referrals and information, recording appropriate data using the Oxleas RiO system to its full functionality for the service

Preparation of information for example, client files, letters, reports, in line with local policies and procedures

To collate, photocopy and distribute reports and other relevant information for example, G.P.s, internal/external agencies

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We Listen
• We Care

Job responsibilities

Bookappointments, processing new referrals, collate agenda items, take minutes at team meetings and distribute information to the teamas requested

Collate data and statistics, providing punctual and accurate information.

Establish and maintain effective working relationships .

Act according to individual patient circumstance, giving due regard to cultural differences and diversity of clients, carers and service users in the local borough

Ensureconsistent and robust reporting of patient related information on RiO as requested.

Tosupport with the ordering of medical supplies as directed.

Maintain an efficient filing and discharge system to facilitate the efficient case management for the team.

Experience

• 2 years' experience of working in an Office environment.
• Experience of working with the public

Education & Qulaification

• Education to GCSE/CSE level C and above
• RSA II /City & Guilds Qualification in typing/administration or NVQ Level 3 or Equivalent experience

Skills/Abilities/Knowledge

• oComputer literacy - Intermediate use of Microsoft Office packages including Excel.
• oCommunication and relationship skills - clear and fluent level of written and verbal communication
• oKnowledge of data protection and confidentiality
• oPlanning and organisational skills
• oKnowledge and use of RiO

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Manor Brook Medical Centre, 117 Brook Lane SE3 0EN

Manor Brook Medical Centre, 117 Brook Lane SE3 0EN