Administration/Waiting List Manager- B5

NHS National Services Scotland; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A large healthcare provider in Scotland is seeking an Administration & Waiting List Manager responsible for overseeing patient scheduling and managing waiting times in line with government standards. The ideal candidate should have experience in complex administrative management, preferably in healthcare, alongside leadership and problem-solving skills. This role is crucial for ensuring efficient service delivery in a busy surgical specialty.

Qualifications

• Experience managing complex administrative systems, ideally in a healthcare setting.
• Knowledge of NHS GGC access policy required.
• Confident, organised individual with a practical problem-solving approach.

Responsibilities

• Oversee patient scheduling across clinics and theatres.
• Manage waiting times in line with Scottish Government standards.
• Monitor waiting list performance and lead a team of administrative staff.

Skills

Management of complex administrative systems

Leadership skills

Problem-solving

Communication

Digital systems proficiency

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

We are recruiting for an Administration & Waiting List Manager to support the delivery of care within our Trauma & Orthopaedics service. This role involves overseeing patient scheduling across clinics and theatres, managing waiting times in line with Scottish Government standards, monitoring and managing waiting list performance and leading a team of administrative staff.

The post sits within a busy surgical specialty where clear communication and strong coordination skills are essential. You will work closely with clinical and managerial colleagues to ensure services run efficiently and patients are seen in a timely and well-organised manner.

Applicants should have experience in managing complex administrative systems, ideally in a healthcare setting, and a working knowledge of the NHS GGC access policy. The role calls for a confident and organised individual with leadership skills, a practical approach to problem-solving, and ease with digital systems.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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