Administration Training & Development Manager

Service Service Employment Agency Limited; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading financial planning firm in Norwich seeks a Training and Development Manager to enhance their Learning & Development agenda. This role involves coordinating training initiatives, ensuring compliance with KPIs, and fostering a culture of excellence. Ideal candidates will have strong administrative skills and a proactive mindset. Benefits include a competitive financial package, flexible working hours, and support for professional qualifications.

Benefits

10% pension contribution

4 x death in service benefit

Bupa cash plan

21 days holiday plus bank holidays

Support with professional qualifications

Flexible working hours

Free parking

Qualifications

• Strong administrative or records management experience.
• Background in training coordination is essential.

Responsibilities

• Oversee planning and delivery of training initiatives.
• Monitor training impact and adjust approaches based on outcomes.
• Produce accurate, timely reports for senior management.

Skills

Attention to Detail

Problem Solving

Collaboration

Tools

Microsoft Office

Job description

My client is a Norwich-based chartered financial planning firm that has been providing advice to Norfolk and beyond for over fifty years. You can become part of their success by supporting their Financial Planning Administration Team as a Training and Development Manager, joining their management team. This role will play a vital part in supporting and developing my client's administrative and support colleagues across both their Norwich and Suffolk offices.

Role & Responsibilities

As a key member of our management team, you’ll coordinate and lead the Learning & Development agenda across my client's administration and support teams. Responsibilities include:

1. You will oversee the planning and delivery of training and development initiatives.
2. You will maintain and improve competence assurance and management systems.
3. You will coordinate the day-to-day training logistics and associated record keeping.
4. You will monitor the impact of training and adjust approaches based on outcomes.
5. You will keep training aligned with evolving internal standards and industry regulations.
6. You will produce accurate, timely reports for senior management.
7. You will ensure compliance with training KPIs and troubleshoot where necessary.
8. You will contribute to a culture of excellence and continuous improvement.

This role involves managing people, processes, and progress. Therefore, my client is looking for someone who enjoys bringing structure to complex tasks and has a genuine passion for helping others develop.

Key Requirements

• You will have strong administrative or records management experience.
• You will have a background in training coordination (essential).
• You will have experience in financial services (desirable, not essential).
• You will be proficient in Microsoft Office (Word, Excel, Outlook).
• You will possess excellent attention to detail and problem-solving skills.
• You will have a proactive mindset with the ability to work independently and as part of a team.
• You will have an open, collaborative approach with a desire to make a difference.

Benefits

• 10% pension contribution
• 4 x death in service benefit
• Bupa cash plan covering medical prescriptions, etc.
• 21 days holiday plus bank holidays, increasing to a maximum of 27 days after 2 years (additional holiday purchase option)
• Support with professional qualifications
• Flexible working hours and some working from home, subject to satisfactory probation
• Flexible hours e.g., 08:00–16:00, 08:30–16:30, or 09:00–17:00
• Free parking
• Competitive financial package, regularly benchmarked