Administration & Telephony Assistant

Thompsons Solicitors; Sheffield; On-site; GBP 20,000 - 28,000; Full time

Job summary

Thompsons Solicitors is looking for a motivated telephony and administrative assistant to join our Sheffield office. You will support various teams by managing calls and performing clerical tasks while receiving comprehensive training to thrive in an administrative role. This position offers a great opportunity within a leading social justice law firm.

Benefits

Contributory pension scheme

5 days additional leave over Christmas

Permanent health insurance

Life assurance

23 days annual leave plus bank holidays

Employee Assistance Programme

Enhanced maternity and paternity pay

Cycle to work scheme

Subsidised sports and social club

Annual travel and parking loans

Financial assistance for professional development

Qualifications

• Desirable experience in an office environment.
• Willingness to learn and work independently.
• Working knowledge of office equipment is crucial.

Responsibilities

• Conduct general clerical and administrative tasks.
• Handle telephone queries and correspondence.
• Log received post and manage tasks in accordance with the firm's procedures.

Skills

Excellent written communication skills

Excellent verbal communication skills

Problem-solving skills

Time management

Attention to detail

Tools

MS Office

Office equipment

Job description

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Client:

Thompsons Solicitors

Location:

Sheffield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

db1568b36152

Job Views:

5

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Description

We have a fantastic opportunity for an effective, timely and comprehensive telephony and administrative assistant to join our call centre team in our Sheffield office.

With a passion for administration and supporting colleagues, you will take pride in delivering a first-class service to the teams within the branch and nationally. To ensure you thrive in the role, we will provide you with structured supervision and coaching to help you learn and develop within a commercial setting.

Key Responsibilities

• Perform general clerical and administrative tasks as required within the team
• Opening and sorting any post received into the unit, including logging this on our systems, if required
• On occasion, you will be taking telephone queries from our union members and forwarding the details onto the relevant colleagues - this is purely based on overflow calls and part of supporting your call centre colleagues
• Follow up with written correspondence to the union members e.g. emails or letters
• Dealing with tasks within our system in accordance with the firm’s procedures (you will get full training on our systems)

About You

• Working knowledge of office equipment
• Proficiency in MS Office (MS Excel, MS PowerPoint and Outlook)
• Excellent time management skills and the ability to prioritise work
• Attention to detail and problem-solving skills
• Able to work of own initiative and is always willing to learn
• Excellent written and verbal communication skills
• Previous experience of working within an office environment is desirable however full training will be provided in the role
• Contributory pension scheme
• 5 days additional leave over Christmas
• Permanent health insurance
• Life assurance
• 23 days annual leave (in addition to bank holidays)
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Subsidised sports and social club
• Annual travel and parking loans
• Financial assistance for professional development

For 100 years, leading social justice law firm, Thompsons Solicitors, has been fighting for the rights of the injured and mistreated and changing lives for the better. Since 1921, we have stood shoulder-to-shoulder with trade unions to implement key legal reforms and give a voice to those who might otherwise have been disadvantaged and marginalised.

Thompsons ran:
• the case that established the right for injured workers to be compensated in 1937
• the first asbestos case that was successful in the House of Lords in 1972
• the first equal pay for equal value claim in the UK (1988) and later in Europe (1993)
• the case against UK construction companies for blacklisting union members in 2016
• hundreds of cases on behalf of women who received negligent treatment at the hands of disgraced breast surgeon, Ian Paterson (2017) and behalf of those injured by mesh (2019).

Today, Thompsons employs 800 staff who work at 18 offices right across the UK. Key areas of legal specialism include: personal injury, serious injury, asbestos diseases, medical negligence, road traffic accidents, accidents at work, industrial diseases and trade union law. As a point of principle, the firm has never worked for employers or insurers.

Over the last 100 years, we have consistently won the cases that have advanced the law for working people, but, as long as there are employers who put profit before the safety and rights of their workforce, there is always more to do. We continue to expose injustice, holding those responsible to account and campaigning for positive change.

We want to hear from anyone who is keen to progress a legal career with a firm that won’t let up in its quest for fairness.

Visit www.thompsons.law or call 0800 0 224 224

Thompsons Solicitors is a trading name of Thompsons Solicitors LLP.