Administration Team Manager Blackburn Chubb Operations

Chubb Deutschland GmbH; Blackburn; On-site; GBP 35,000 - 50,000; Full time

Job summary

Chubb Fire & Security is seeking an Administration Team Manager in Blackburn to lead and manage teams, ensuring exceptional service delivery. The role involves coaching team members, resource planning, and maintaining high standards of productivity and customer satisfaction in a dynamic environment. Join a leading company with a commitment to development and support.

Benefits

Free Onsite Parking

Free Digital GP Service

Cycle to Work Scheme

Company Pension Scheme

Free Mortgage Advice

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Central Benefits Platform with discounts

Bravo Awards for outstanding contributions

Qualifications

• Strong experience in operational and people management.
• Excellent background in a customer centric environment.
• Experience with Microsoft products including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Provide leadership & coaching to teams to drive productivity.
• Support resource planning to meet customer demands.
• Monitor and report on teams' SLAs and KPIs.

Skills

Customer Service

Operational Management

People Management

Communication

Solution Focused

IT Literacy

Prioritisation

Results Oriented

Job description

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Chubb Fire & Security currently have an exciting opportunity for an Administration Team Managerto join our TeaminBlackburn (BB1 2PR)on a full time, permanent basis.

This is a crucial role in ensuring the highest standards of quality and productivity within our business support coordinator teams and as such we are looking for an innovative and inspirational leader

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

• Free Onsite Parking
• Free Digital GP Service
• Cycle to Work Scheme
• Company Pension Scheme
• Free Mortgage Advice
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Your role as Administration Team Manager

This role is pivotal in ensuring the highest standards of quality and productivity within our account coordinator teams, directly impacting customer satisfaction and service delivery through management and coaching of the team.

Goals and Objectives:

• Provide leadership & coaching to Teams, motivate, develop and manage individuals to exceptional levels driving a positive and productive work environment
• Support the wider Business Support teams resource planning to meet customer demand, improve performances and undertake consistent reviews
• Working closely with internal cross functional teams to ensure customer’s expectations and SLA metrics are delivered,
• Ensure high levels of customer service at all times with robust documented processes and standard work to match both customer and internal metrics
• Monitoring, managing, and reporting teams SLA’s and KPI’s with the aid of strong visual management
• Provide employee feedback through effective performance management, ensuring employee skill and leadership development, and conduct regular 1-2-1 meetings
• Incorporate company objectives to team objectives to ensure alignment, engagement in key priorities and initiatives

What we would like you to bring

You will be an inspirational leader with a passion for developing team members through coaching and performance management to drive the delivery of exceptional service to both our customers and internal stakeholders at every opportunity

• Customer Service – Excellent background in a customer centric environment
• Experience: Strong experience in operational and people management
• A natural communicator– This role will provide support to the wider business and stakeholders
• Solution focused– You’ll possess data interrogation skills to support decision making and investigations
• Strong IT literacy– Have experience of Microsoft products, Visio. Word, Excel, PowerPoint and Outlook
• Prioritise workloads & multitask effectively– Possess skills in prioritising workload and working under pressure
• Results’ Orientated– Be experienced in working in a results focused environment

If this sounds like you, send us your application today!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

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