Administration Team Leader (Mental Health Services)

NHS Scotland; Kirkwall; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Distant Islands Allowance

NHS Pension

Employee assistance programme

Job summary

NHS Orkney, Vaenta, is seeking an experienced Administration Team Leader to join the Community Mental Health Team. This full-time, permanent role oversees the administration service and provides medical secretarial support to Consultant Psychiatrists and adult psychiatry services.

You will lead administrative staff, coordinate workloads and ensure efficient systems while liaising with service users, GPs and partner agencies, in a busy community setting.

Qualifications

• Experience of managing or supervising people.
• Well organized with good planning and communication skills.
• HNC in Administration or equivalent.

Responsibilities

• Provide day-to-day supervision of the administration team.
• Deliver high-quality medical secretarial support to Consultant Psychiatrists.
• Coordinate diaries, appointments and clinic scheduling.
• Liaise with service users, GP practices and partner agencies.

Skills

Administration

Team leadership

Supervision

Planning

Education

HNC in Administration

Job description

About The Organisation

NHS Orkney is committed to delivering excellent care to our 22,000 residents. Whether you’re new to the NHS or bringing experience from elsewhere, your skills will make a real difference.

NHS Orkney is committed to delivering excellent care to our 22,000 residents. Whether you’re new to the NHS or bringing experience from elsewhere, your skills will make a real difference.

Our modern healthcare facility, The Balfour, brings together inpatient care, emergency services, outpatient clinics, diagnostics, GP practices and the Scottish Ambulance Service. We're also investing in services across our outer isles, ensuring high-quality care reaches every corner of Orkney.

We are guided by our core values that shape everything we do - Open and honest, Respect and Kindness - from how we care for our patients to how we support each other as colleagues.

About Orkney

With over 70 islands - 20 of them inhabited - Orkney offers a unique blend of natural beauty, close‑knit community and an opportunity for adventure. From dramatic coastlines and rare wildlife to rich cultural traditions and active lifestyles, it's a place where compassion thrives and every day brings something new. Regularly named one of the UK's best places to live, Orkney offers a lifestyle that’s both fulfilling and inspiring.

The Position

A new opportunity has arisen for an experienced, motivated and highly organised Administration Team Leader to join the Community Mental Health Team (CMHT). This is a varied dual-function role, combining day-to-day leadership of the administration service with the provision of high-quality medical secretarial support to Consultant Psychiatrists and adult psychiatry services.

The successful candidate will play a key role in ensuring the smooth and effective delivery of administrative and secretarial functions that support safe, responsive and person-centred mental health care within the community. Working within a busy and complex environment, the post holder will provide operational oversight of the administration team, ensuring effective systems and processes are in place to support clinicians, service users and the wider multidisciplinary team.

As Administration Team Leader, the post holder will provide day-to-day supervision and support to administrative staff, coordinating workloads, overseeing priorities and ensuring the delivery of an efficient and responsive administration service. The role will include supporting staff induction, training and supervision, while working closely with operational managers and clinical leads to support service performance and improvement.

Alongside leadership responsibilities, the post holder will provide comprehensive medical secretarial support to Consultant Psychiatrists and adult mental health medical staff, including the preparation of clinical correspondence, diary and appointment management, clinic coordination, referral processing and liaison with service users, carers, GP practices and partner agencies.

The successful candidate will be expected to manage confidential and sensitive information with professionalism and discretion, prioritise competing demands effectively and work collaboratively with multidisciplinary professionals to support the delivery of high-quality community mental health services.

The Candidate

You will be an experienced administrator, with an HNC in Administration or a similar qualification. You will be well organised, have good planning and communication skills, and have experience of managing or supervising people.

Location, Working Pattern and Contract Duration:

This post will be based at Vaenta.

The successful candidate will work Full Time 36 hours per week.

This post is Permanent.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NHS Orkney.

Benefits And Salary

Did you know NHS Scotland salaries are higher than those in England, Wales, and Northern Ireland?

The salary for this post is Band 4 £31,537 - £34,303 and if residing on Orkney, you'll also receive a Distant Islands Allowance of £1,719 pro rata per annum, adding extra value to your rewarding career with us.

NHS Orkney also offers an attractive pension scheme, wide range of work life balance policies, employee assistance programme and various discounts to both local and national retailers.

Further Information

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

This post is subject to a Disclosure Scotland check.

NHS Orkney is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

Artificial Intelligence (AI) - Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

Please note this advert may close early if sufficient applications are received.