Administration Team Leader

Northampton Business Directory; Milton Keynes; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the sector is searching for an Administration Team Leader in Milton Keynes, embracing a hybrid working model. The position entails managing and motivating a dynamic team towards excellent service delivery. Candidates should possess strong leadership, customer focus, and adaptability to drive transformational changes in the organization.

Benefits

Enhanced parental leave

Eligibility to annual bonus scheme

Access to a fantastic loan car scheme

25 days annual leave plus bank holidays

Competitive pension

4x basic salary life assurance

Qualifications

• Understanding of business issues and processes.
• Experience in managing teams to achieve goals.

Responsibilities

• Lead and guide the Administration team to meet business objectives.
• Oversee customer concerns and maintain service standards.
• Develop and refine policies for continuous improvement.

Skills

Leadership

Communication

Customer Focus

Adaptability

Job description

Scania

Job Title: Administration Team Leader

Salary: Competitive salary plus an excellent benefits package

Location: Milton Keynes/ Hybrid

Scania Financial Services

• Hybrid working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance

The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.

A quote from Ken McGrath our Head of Credit & Operations

“This is a fantastic opportunity to work with and lead a newly formed team from a variety of backgrounds. With a common goal of shaping the customer engagement and creating something truly special in an organisation where opinions are truly valued. We are a future-focused team, embracing innovation and the art of the possible. We're not afraid to be positively disruptive, and we're looking for the right personality to lead us toward world-class service delivery."

In this role you will:

• Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
• Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
• Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
• Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.

• Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
• Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
• Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.

About you:

Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.

Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.

Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.

Customer Focus: Providing service excellence to internal and/or external customers.

Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.

If you’re interested in this role we’d love to hear from you.

Closing date: 09/07/2025