Administration Team Leader

Change Grow Live; Coventry; On-site; GBP 35,000 - 38,000; Full time

Job summary

Change Grow Live is seeking an Administration Team Leader in Coventry to oversee the administration team and ensure the efficient operation of services. The ideal candidate will have strong leadership skills and experience in office management. This full-time role offers a competitive salary and the opportunity to be part of a compassionate charity dedicated to improving the lives of individuals accessing services.

Benefits

25 days holiday plus bank holidays

Paid Wellness hour each week

Contributory pension scheme

Employee Assistance Programme

Opportunities for training and career growth

Qualifications

• Experience in managing large office systems and teams.
• Strong leadership skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and coordinate the administration team.
• Ensure health and safety compliance across the site.
• Oversee all administrative processes to improve service efficiency.

Skills

Leadership

Team Management

Communication

Change Management

Customer Service

Tools

MS Office

Job description

Believe in People?

The best people have one thing in common.

They care.

Join Our Compassionate Team at Change Grow Live in Camden

Change Grow Live is a national charity dedicated to making a difference in the lives of those accessing our services. Our core values be open, be compassionate and be bold guide us as we offer support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Exciting Opportunity Administration Team Leader.

Are you an experienced administrator who enjoys leading a team? We have an exciting opportunity for a motivated, dynamic, and results-driven individual to lead our well-established administration team. We are looking for someone capable and proactive in leading and coordinating an integral part of our service.

As the Administration Team Leader at Change Grow Live Coventry, you will play a pivotal role in ensuring our service operates smoothly, safely, and efficiently. Your leadership will directly impact the quality of support our teams can provide to people accessing our services.

We are looking for someone with strong leadership skills, experience in managing large office systems and teams, and a proactive, solutions-focused mindset. You’ll have the confidence and skill to develop and embed robust admin processes, support staff development, and continuously improve systems to meet service needs.

Location Coventry

Hours Full Time 37.5 per week,

Full Time Salary Range £35,220.59 - £37,184.91 (based on full time working hours pro rata for part time)

• Please note Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
  
  
  

About the role

• Clinical, data and general administrative support
• Reception cover and stakeholder communications
• Oversight of prescription and controlled stationery processes
• Management of day-to-day office systems and building functions
• Full Health & Safety compliance across the site, acting as the building H&S lead
• Provide leadership, support, and development to a dedicated team of staff.
• Maintaining high-performing and motivated admin teams
• Help staff improve service user outcomes through observation, feedback, and values-based coaching.
• Oversee all administrative processes to ensure our services are efficient and effective, making improvements as needed.
• Actively responsible for developing the team through coaching and embedding excellent customer service.
• Expected to anticipate and plan for future service demands to ensure capacity.
• Leads modernisation and streamlining of admin workflows and infrastructure.
• Oversees formal communication systems, including stakeholder responses and phones/email coordination
• Holds direct accountability for health and safety compliance and is the lead for audits and risk assessments.
• Responsible for the effective and safe use of the building and working environment
• Requires experience in change management, staff engagement, and service improvement.
• Supporting senior managers with high-quality, personalised administrative assistance
• Support registered Manager in ensuring full compliance with regulatoryCQC and H&S standards
  
  
  

About You

• You thrive in a multi-disciplinary team environment.
• You have a genuine passion for delivering recovery-focused services.
• You can inspire, lead, and develop your team.
• You have excellent verbal and written communication skills and are proficient in MS Office applications (Word, Excel, Outlook).
• Experience in change management, staff engagement, and service improvement.
• Understanding of how data and performance information to plan, manage capacity, and uphold service quality
  
  
  

What we offer

• 25 days holiday (+ bank holidays), increasing annually for first five years.
• Paid ‘Wellness’ hour each week, access to a ‘Wellness’ hub, and Employee Assist Programme.
• Contributory pension scheme.
• Discounts for shopping, cinema, holidays, and more, through the blue light application.
• Join a friendly and supportive team.
• Opportunities for training, education, career growth, and progression.
• Refer A Friend Scheme.
  
  
  

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa Overview - GOV.UK (www.gov.uk)

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

CGL points 31 to 33 (£35,220.59 - £37,184.90)

N/A - Outside London Weighting Area

19/7/2025

Kevin Ruddock | [e-mail] | 07741326281

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.