Administration Team Leader

University College London Hospitals NHS Foundation Trust; City of Westminster; On-site; GBP 45,000 - 55,000; Full time

Job summary

An NHS Trust in the UK is seeking a proactive team leader for their administrative team. The role involves managing the team's daily functions, ensuring operational standards, and monitoring patient pathways. Strong interpersonal, organizational, and communication skills are essential for this position. The ideal candidate will excel in a busy environment and be responsible for the administrative work within a designated specialty.

Qualifications

• Experience in managing administrative teams.
• Ability to handle performance issues and grievances.
• Strong understanding of patient pathway management.

Responsibilities

• Manage administrative work for a specialty team.
• Monitor patient pathways and ensure timely care.
• Handle performance and disciplinary issues within the team.
• Organize clinical team meetings and prepare documentation.

Skills

Proactive leadership

Interpersonal skills

Organizational skills

Communication skills

Job description

We are looking for a proactive, detail-oriented team leader to join our large administrative team. The postholder will be responsible for managing a specialty admin team and ensuring that key operational standards are met, such as activity and theatre utilization targets.

1. Take overall responsibility for the administrative work carried out by the administrative team within a designated specialty or department.
2. Proactively monitor the patient pathway to ensure that all elements of a patient's care are arranged appropriately and in a timely manner.
3. Provide day-to-day management to a team of Administration Assistants and Coordinators, including handling informal disciplinary, grievances, performance issues, and sickness management.
4. Allocate work to the administration team, considering department priorities and using judgment to delegate work appropriately.
5. Identify potential delays or issues with a patient pathway or breaches, and take preventative steps, such as chasing diagnostic tests and results.
6. Lead and participate in PTL meetings.
7. Organise meetings for the clinical team, act as secretariat for specialty meetings, prepare agendas, take minutes, and update action trackers.
8. Support governance issues, including patient complaints, PALS queries, and DATIX responses, gathering information to support responses.
9. Proactively review service capacity, identify potential issues, recommend remedial actions, and work with the clinical team to address them.

This role involves working closely with patients and staff across various departments. Strong interpersonal skills are essential, as the postholder will be the primary contact for colleagues, patients, relatives, and other organisations.

Excellent organisational and communication skills, professionalism, flexibility, accuracy, and the ability to work autonomously within a busy environment are essential.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to local, national, and international patients. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We operate across eight sites, including:

• University College Hospital (including the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• Grafton Way Building, University College Hospital
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre

UCLH specializes in women's health, cancer, infection, neurological, gastrointestinal, and oral diseases. We offer world-class support services, including critical care, imaging, nuclear medicine, and pathology.