Administration Team Lead

Scania Nederland B.V.; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in Milton Keynes is seeking an Administration Team Leader to oversee the Administration team and ensure excellent service. This hybrid role involves managing workloads, fostering teamwork, and handling customer concerns effectively. The successful candidate will thrive in a supportive culture and should have strong management skills and a focus on customer service. Competitive salary starting from £36,000 plus a comprehensive benefits package is offered.

Benefits

Enhanced parental leave

Eligibility to annual bonus scheme

Access to a fantastic loan car scheme

25 days annual leave plus bank holidays

Competitive pension

4x basic salary life assurance

Qualifications

• Proven experience in team management and leadership.
• Strong communication skills, able to interact with diverse audiences.
• Background in providing excellent customer service.

Responsibilities

• Support smooth day-to-day operations of the Administration team.
• Balance team workloads and empower members.
• Handle customer concerns with empathy and professionalism.
• Oversee full settlement journey from quotations to finance lease sales.
• Lead development of policies focusing on improvement and efficiency.

Skills

Team Management

Communication

Customer Focus

Business Perspective

Adaptability

Job description

Overview

Job Title: Administration Team Leader

Salary: Starting from £36,000 plus an excellent benefits package

Location: Milton Keynes/ Hybrid

• Hybrid working
• Enhanced parental leave
• Eligibility to annual bonus scheme
• Access to a fantastic loan car scheme
• 25 days annual leave plus bank holidays
• Competitive pension
• 4x basic salary life assurance

The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.

In this role you will:

• Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
• Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
• Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
• Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
• Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
• Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
• Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.

About you

Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.

Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.

Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.

Customer Focus: Providing service excellence to internal and/or external customers.

Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.

Next steps

1. If you’re interested in this role we’d love to hear from you.
2. Closing date: 29.10.25 - Please note, the closing date for this role is subject to change pending volume of applications

Next steps: 1. If you like the sound of this position, please apply today. 2. A member of the Scania Recruitment team will contact you to discuss your application. 3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.