Administration Support Officer

NHS; Pontypool; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization in Pontypool is seeking an experienced individual for a fixed-term administrative role. The position involves updating patient details and ensuring accuracy in documentation. Candidates should have a Level 4 qualification and experience in a demanding administrative environment. The role is hybrid, providing support for home working. English and Welsh speakers are encouraged to apply.

Qualifications

• Experience of working within a demanding/high intensity administrative role.
• Experience of working within the NHS or other public sector body is desirable.

Responsibilities

• Update Demographic Patient details accurately.
• Maintain high standards in digitally filing documents.

Skills

Interpersonal skills with ability to build relationships

Proficient in standard IT packages (e.g. Microsoft Office)

Ability to work autonomously and in a team

Planning & prioritizing workload

Education

Level 4 qualification in a relevant subject or equivalent experience

Job description

Overview

Job summary: THIS POST IS FIXED TERM FOR UPTO 12 MONTHS DUE TO FUNDING. These posts are fixed term for 12 months. This is an excellent opportunity for the successful candidates to be part of the EMIS Migration Practice Reconciliation Programme and to also gain experience in a variety of areas within Professional & Clinical Services. The successful candidates should have a knowledge of working within the NHS and able to build relationships at all levels.

Main duties

We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Professional & Clinical Services. We are looking for individuals who are eager to learn new skills whilst applying attention to detail in a fast-paced environment.

When updating Demographic Patient details a high standard of work is of paramount importance and accuracy in digitally filing documents is required. This role is hybrid working however there is minimal requirement to attend the office. You will be provided with support and equipment to work from home, but an internet/ Wi-Fi connection is essential.

English and/or Welsh speakers are equally welcome to apply

About us

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit nwssp.nhs.wales/working-for-us/

NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Details

Date posted 19 September 2025

Pay scheme Agenda for change

Band 3

Salary £25,313 to £26,999 a year

Contract Fixed term

Duration 12 months

Working pattern Full-time

Reference number 043-AC164-0925

Job locations: Cwmbran House, Mamhilad Park Estate, Pontypool, NP4 0XS

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications

• Essential: Level 4 qualification in a relevant subject or equivalent experience

Experience

• Essential: Experience of working within a demanding/high intensity administrative role

Desirable

• Experience of working within the NHS or other public sector body

Skills

• Essential: Develop interpersonal skills with ability to build relationships at all levels
• Essential: Proficient in the use of standard IT packages e.g. Microsoft Office with the ability to master new applications
• Essential: Ability to work autonomously and equally effective as part of a team
• Essential: Able to plan & prioritise workload in order to meet deadlines and deal with conflicting priorities

Desirable

• Welsh Speaker Level 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer details

Employer: NHS Wales Shared Services Partnership

Address: Cwmbran House, Mamhilad Park Estate, Pontypool, NP4 0XS

Employer's website: nwssp.nhs.wales