Administration Support Officer

Places for People; Northwich; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading residential management company is seeking an Administration Support Officer in Northwich. You will assist the compliance team by managing regulatory instructions, monitoring supplier performance, and using Excel for data analysis. Strong Excel skills and attention to detail are essential. This hybrid role requires 4 days in the office and offers competitive benefits including holidays and a pension scheme.

Benefits

27 days holiday plus Bank Holidays

Life Assurance Cover

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme (matched up to 7%)

Access to shopping discounts and cashback offers

Qualifications

• Confidence using functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Proficiency in Microsoft Word and Outlook.

Responsibilities

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel to manage and analyse compliance data.
• Responding to compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues.

Skills

Intermediate Excel skills

Strong attention to detail

Excellent time management

Confident communication

Customer-focused approach

Ability to work independently

Ability to work collaboratively

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you detail-oriented, organised, and confident using Excel—especially VLOOKUPs? We're looking for a proactive Administration Support Officer to join our compliance team at Residential Management Group and help ensure regulatory legal requirements are met efficiently and accurately.

Working Hours

37.5 hours per week – a 7.5 hour shift between 8 AM and 6 PM – we offer flexible working hours around these times

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home. Initially you will be asked to work 5 days per week in the office until training is completed

About the Role

As a key member of the Compliance team, you\'ll be responsible for:

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel (including VLOOKUPs) to manage and analyse compliance data.
• Responding to internal and external compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues to reduce risk to the company and clients.

What We're Looking For

• Intermediate Excel skills – you should be confident using functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Outlook.

Desirable

• Experience in the property management industry.
• Basic understanding of compliance processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG\'s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!