Administration Support Officer

Residential Management Group (RMG); England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A property management company is seeking an Administration Support Officer to join their compliance team. The role involves administering regulatory instructions, monitoring supplier performance, and using Excel to analyze compliance data. Ideal candidates should possess strong Excel skills, attention to detail, and effective communication. This hybrid position is based in Northwich, offering flexible working hours and various employee benefits including holiday and healthcare plans.

Benefits

27 days holiday plus all Bank Holidays

Life Assurance Cover

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme

Qualifications

• Confident using Excel functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Ability to work independently and collaboratively.

Responsibilities

• Administer regulatory legal instructions and update internal databases.
• Monitor supplier performance against SLAs and ensure timely reporting.
• Use Excel to manage and analyze compliance data.
• Respond to internal and external compliance queries.
• Support resolution of non-compliance issues.

Skills

Intermediate Excel skills

Strong attention to detail

Confident communicator

Ability to work independently

Proficiency in Microsoft Word

Proficiency in Outlook

Job description

Overview

Are you detail-oriented, organised, and confident using Excel-especially VLOOKUPs? We're looking for a proactive Administration Support Officer to join our compliance team at Residential Management Group and help ensure regulatory legal requirements are met efficiently and accurately.

Working Hours

37.5 hours per week - a 7.5 hour shift between 8 AM and 6 PM - we offer flexible working hours around these times

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home. Initially you will be asked to work 5 days per week in the office until training is completed

About the Role

As a key member of the Compliance team, you\'ll be responsible for:

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel (including VLOOKUPs) to manage and analyse compliance data.
• Responding to internal and external compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues to reduce risk to the company and clients.

What We\'re Looking For

• Intermediate Excel skills - you should be confident using functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Outlook.

Desirable

• Experience in the property management industry.
• Basic understanding of compliance processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG\'s parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!

What\'s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We\'re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you\'re looking for support with your application, please contact our skills and employment team on .

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone\'s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities