Administration Support Officer

Powys Teaching Health Board; Brecon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health provider in Brecon is looking for a full-time Administration Support Officer to assist the Audiology Department. Responsibilities include reception duties such as answering calls and managing appointments, alongside administrative tasks like updating records. The ideal candidate should have GCSE level education, experience in customer service, and proficiency in IT. A positive attitude and the ability to work both independently and as part of a team are essential.

Benefits

Flexible working options

Career development opportunities

Qualifications

• Experience of producing correspondence.
• Knowledge of data protection act.
• Experience in an office environment.

Responsibilities

• Provide front desk support for the Audiology Department.
• Answer and manage telephone calls and appointments.
• Update electronic and paper-based systems and collate information.

Skills

Customer service

Communication

Teamwork

Education

GCSE level education

NVQ business admin level 2

Tools

IT software proficiency

Job description

We have a vacancy for a full time Administration Support Officer to join our Audiology Department.

The successful candidate will work from Brecon Hospital to provide administration support to our small Audiology team. This will include reception duties such as taking phone calls, booking appointments and coordinating various waiting lists for both the adult and paediatric departments.

Main duties of the job

The Administration Assistant will provide a comprehensive front desk/administrative support service to the department.

This will include;

Acting as a first point of contact for the department.

Answering telephone calls, taking messages accurately.

Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.

Photocopying and word processing documents, letters, emails, minutes and reports when required.

Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualification

• GCSE level education
• NVQ business admin level 2
• Knowledge of data protection act
• Experience of producing correspondence
• Experience of customer service
• Proficiency in use of IT softwear
• Knowledge of office practices
• Experience in an office environment

Aptitude and abilities

• Ability to work as a team/individual
• Positive attitude and to act on feedback
• Ability to communicate
• Ability to be polite
• Ability to speak Welsh

PTHB values

• PTHB values

Flexibility

• Flexible working to cover service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.