Administration Support Officer

NHS; Brecon; On-site; GBP 25,000; Full time

Job summary

A local health service provider is seeking a full-time Administration Support Officer for the Audiology Department at Brecon Hospital. Responsibilities include providing administrative support, answering calls, booking appointments, and managing patient information. Ideal candidates will possess GCSE level education and relevant administrative experience. This is a permanent role offered with a salary of £24,833 per annum and values teamwork and positive communication.

Qualifications

• Essential: Producing correspondence and customer service experience.
• Desirable: NVQ Business Admin Level 2, knowledge of Data Protection Act.
• Desirable: Experience in an office environment.

Responsibilities

• Act as a first point of contact for the department.
• Answer telephone calls and handle routine enquiries.
• Photocopy documents and update systems as needed.

Skills

Teamwork

Positive attitude

Communication skills

Politeness

Education

GCSE level education

RSA/OCR II qualification

Tools

Proficiency in IT software

Job description

Job summary

We have a vacancy for a full-time Administration Support Officer to join our Audiology Department.

The successful candidate will work from Brecon Hospital to provide administrative support to our small Audiology team. This will include reception duties such as answering phone calls, booking appointments, and coordinating waiting lists for both adult and paediatric departments.

Main duties of the job

The Administration Assistant will provide comprehensive front desk and administrative support to the department, including:

• Acting as a first point of contact for the department.
• Answering telephone calls and taking messages accurately.
• Handling routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information, and referring to others as appropriate.
• Photocopying and word processing documents, letters, emails, minutes, and reports as required.
• Updating electronic and paper-based systems, collating information, mail distribution, and logging.

About us

Being the smallest Health Board in Wales means you won't get lost in the crowd. Everyone at Powys Teaching Health Board is valued for their contribution to our diverse community-based services. Together, we can make a real difference to our patients and uphold our reputation.

We actively encourage career development through various pathways. Located in one of the most beautiful rural counties in Britain, we prioritize your well-being and work-life balance. Learn more at: https://pthb.nhs.wales/working-for-us/

Details

• Date posted: 25 July 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,833 per annum
• Contract: Permanent
• Working pattern: Full-time
• Location: Brecon Hospital, Brecon, LD3 7NS

Job description

Full job description and person specification are attached or viewable via the application link in Trac. The ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications

• Essential: GCSE level education, RSA/OCR II qualification
• Desirable: NVQ Business Admin Level 2, knowledge of Data Protection Act

Admin experience

• Essential: Producing correspondence, customer service, proficiency in IT software, knowledge of office practices
• Desirable: Experience in an office environment

Aptitude and abilities

• Essential: Teamwork, positive attitude, communication skills, politeness
• Desirable: Ability to speak Welsh

PTHB values

• Essential: Alignment with PTHB values

Flexibility

• Essential: Flexible approach to work

Additional information

This post is subject to a DBS check under the Rehabilitation of Offenders Act 1975. Applications from those requiring Skilled Worker sponsorship are welcome. See UK Visas and Immigration guidance for details.

Employer details

Powys Teaching Health Board, Brecon Hospital, Brecon, LD3 7NS. More info at https://pthb.nhs.wales/working-for-us/