Administration Support

NHS; Colchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

The East Suffolk and North Essex NHS Foundation Trust seeks an enthusiastic administration assistant to support the Specialist Midwives team at Colchester Hospital. This position involves managing maternity referrals, effective communication with the public, and fulfilling general office duties. Training will be provided, and the role is fixed-term until December 2025.

Benefits

Flexible working options

Generous pension scheme

27 days annual leave on commencement (pro rata)

Access to NHS discounts

Staff Health and Wellbeing programme

Qualifications

• Experience in a similar role within maternity services is required.
• Willingness to undertake further training specific to the position.
• Practical experience in non-clinical support roles is essential.

Responsibilities

• Administer pregnancy referrals and ensure correct booking processes.
• Update patients' details using the Portal system.
• Receive and prioritize telephone calls from patients and healthcare professionals.

Skills

IT skills

Communication

Education

Good general standard of education

Tools

Portal system

Medway administration systems

Job description

Go back East Suffolk and North Essex NHS Foundation Trust

Administration Support

The closing date is 13 July 2025

An exciting opportunity has arisen for an enthusiastic and committed administration assistant to support the Specialist Midwives team at Colchester Hospital. You will need excellent IT skills and be able to communicate effectively with the general public.

You will be expected to work independently and as part of the maternity team at Colchester. The position is fixed term/secondment until 31st December 2025, 15 hours per week.

The team works hard to provide antenatal and postnatal care to all those booking their pregnancies within our service. Full training will be provided. The role will include processing new maternity referrals, answering phones and email queries, supporting specialist midwives and general office duties.

This vacancy may close early if a high number of applications are received. so early applications are encouraged

Main duties of the job

A large part of this role is to undertake administration dealing with pregnancy referrals and ensuring correct processes are undertaken to book women in to the midwifery service. Ensuring any urgent referrals/messages are dealt with accordingly in a timely manner. Using the Portal system confirm patients details and update when applicable. If 'double registrations' are established, flag up on the system and report to Health Records.To undertake photocopying and circulation of agendas, minutes, procedures, reports, letters, forms and other documentation for our Midwifery team as instructedTo receive telephone calls from patients, GPs, Health Visitors, Midwives, other hospitals and assess their urgency for contacting the Community and Team Midwives and deal with non- urgent calls accordingly.As instructed update daily the "on call" boards on wards/department. Update the off duty lists on wards/departments

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

• Good general standard of education
• Willing to undertake further training specific to the position

Experience

• Proven experience working in a similar role within maternity services
• Practical experience of working in a non-clinical support role
• Experience of using the Portal and Medway administration systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust