Administration Supervisor - Managing Memory Team

Gloucestershire Health and Care NHS Foundation Trust; Cheltenham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Administration Supervisor for their Memory Team in Cheltenham. This full-time role involves overseeing a dedicated team of Community Administrators while ensuring efficient administrative processes within the NHS framework. The ideal candidate will possess strong leadership skills and a proactive approach to problem-solving. Join a supportive environment that values diversity and fosters a culture of trust and belonging. If you are passionate about enhancing patient care and improving service delivery, this opportunity is perfect for you.

Qualifications

• Experience in NHS administration with team management skills.
• Ability to work independently and implement efficiency techniques.

Responsibilities

• Supervise Community Administrators and conduct appraisals.
• Provide PA support to Team Managers and implement service improvements.

Skills

Team Management

NHS Administrative Processes

Proactive Problem Solving

Service Improvement Techniques

Education

Relevant Administrative Qualification

Job description

Administration Supervisor - Managing Memory Team

Join to apply for the Administration Supervisor - Managing Memory Team role at Gloucestershire Health and Care NHS Foundation Trust

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa & Immigration requirements for a Skilled Worker Visa.

The Managing Memory/Memory Assessment service at the Fritchie Centre, Cheltenham is recruiting an experienced and enthusiastic administrator to join as a supervisor in our friendly team.

The Managing Memory Service comprises:

• The Memory Assessment Service, which manages the Trust’s countywide referral, screening, and diagnostic service;
• The delivery of information and education to carers and service-users;
• Community Dementia Nurses and Practitioners;
• Care Home Support Team Nurses.

This service is provided countywide through geographically located community teams in Gloucester, Forest of Dean, Cheltenham, and Stroud. Travel to these sites is required for this role, and expenses are payable.

The role operates Monday to Friday, 09:00 - 17:00, and is office-based.

We are looking for: an experienced administrator, ideally from an NHS background, confident in managing a team, and capable of working with minimal supervision. Knowledge of NHS systems and administrative processes would be advantageous. The successful candidate should be innovative, proactive, and able to implement techniques to increase work efficiency.

If you are a competent administrator who can identify issues proactively, we welcome your application to join our friendly and supportive team.

The candidate will provide PA support to the Team Managers, including: identifying and implementing service improvements (e.g., Admin Pathways supporting Patient Care Pathways), maintaining personnel files, and supporting HR processes such as Clinical Team Absence Recording.

In collaboration with the Operational Business Manager, the candidate will manage administrative resources and maintain service provision and a safe office environment.

The role involves supervising Community Administrators across Gloucester, Forest of Dean, and Stroud, including conducting supervisions and appraisals, which requires travel to these sites.

Additionally, the post holder will assist with managing the 0800 telephone number to support patients calling the service.

We have a dedicated workforce of over 5000 colleagues across 55 sites and in people's homes. We strive to foster a welcoming, inclusive, and diverse workplace culture that promotes civility, trust, and a sense of belonging.

Our latest staff survey indicates high staff engagement, with 72% recommending us as a place to work and 76% endorsing the quality of care we provide.

For further details or informal visits, contact:
Name: Matthew Hood
Job title: Operational Business Manager
Email: [e-mail]
Telephone: [phone] (email preferred)

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: Hospitals and Health Care

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Location: Stroud, England, United Kingdom