Administration Supervisor

Mitie Cleaning & Hygiene Services; Torpoint; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking an Administration Supervisor in Torpoint. The role involves leading a team delivering Military Personnel Administration Services and ensuring compliance with regulations. Candidates should be organised, have good communication skills, and possess IT literacy. This full-time position offers a range of benefits and is based on-site.

Benefits

Financial wellbeing assistance

High street discounts

Enhanced pension contributions

Cycling-to-work scheme

Mitie Stars recognition program

Qualifications

• At least 3 years of residency in the UK for security clearance.
• Proven track record of delivering quality administration and service.
• Knowledge of or familiarity with MOD personnel administration applications is desirable.

Responsibilities

• Lead a small team of skilled administrators.
• Deliver customer-focused Military Personnel Administration Services.
• Promote best practices in personnel administration.

Skills

Organisational skills

Communication skills

IT literacy

Motivational skills

Problem-solving

Education

Experience in administration and supervisory roles

Tools

Microsoft Office

Job description

Better places, thriving communities.

Job Title: Administration Supervisor

Contract Type: Permanent, Full Time

Hours: 37.5 hours per week (Monday to Friday- 7.30AM to 5PM)

Location: HMS Raleigh, Trevol Road, Torpoint, Cornwall, England, PL11 2PD

An opportunity to join an experienced, versatile team, delivering first class administration services to our world class Armed Forces personnel.

Position Overview

Leading a small team of skilled administrators, the post holder will deliver a customer-focused Military Personnel Administration Services at HMS Raleigh. On-job training can be provided, where appropriate.

Main Responsibilities

As a Subject Matter Expert for elements of the personnel administration services delivered by the Personnel Office, the individual will be responsible for promoting best practices and delivering the contracted requirements to the appropriate quality standards and agreed service levels. This includes the completion of internal checks, controls, and compliance auditing. The role also involves promoting the development and optimum performance of the delivery team by taking appropriate and timely action to mitigate risks and reduce the potential for service failure across all service areas. The successful candidate will be expected to identify and implement innovative solutions to meet the emerging demands of the business within contractual boundaries. All activities must be carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations. Additionally, the individual may be required to undertake any additional tasks as determined by the Line Manager, including leading on change to meet the evolving needs of the business.

What We Are Looking For

The successful candidate will be well-organised, precise, and confident, with credible communication skills and a readiness to contribute at all levels. They will be versatile, intuitive, and professional, demonstrating good judgement and absolute integrity. Proactive and persuasive when required, the individual must also be responsive to the changing needs of the business and the demands of the customer, while remaining calm under pressure and self-motivated. Reliability and a well-presented appearance are essential, as the role requires projecting a positive image of MITIE company values. In addition to these qualities, the role requires administration and supervisory experience, strong organisational and motivational skills, and a high degree of integrity. The ideal candidate will have a proven track record of delivering quality administration and service, along with customer-facing experience. They must be a persuasive and credible communicator, both verbally and in writing, with the ability to develop close working relationships. IT literacy is essential, including a good working knowledge of Microsoft Office applications. Knowledge of or familiarity with MOD personnel administration applications and systems is desirable. The candidate must demonstrate a proactive approach, with the ability to embrace and lead on change, and be capable of managing short-notice changes to requirements and deadlines. A working knowledge of Health and Safety legislation and practice is also required, with IOSH (Managing Safely) certification considered desirable.

Additional Information

MOD security clearance and DBS Standard required. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals.

Required To Wear Approved Company Work Wear.

Additional information for internal applicants

Please ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

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