Administration Recovery Officer

Bristow & Sutor Group; Redditch; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Une entreprise leader dans le secteur de la récupération de dettes, Bristow et Sutor Group, recherche un Recovery Officer pour son bureau de Redditch. Ce rôle implique la gestion des comptes clients, la négociation de paiements et le service client avec un accent sur l'empathie et le respect pour les clients potentiellement vulnérables. Les avantages comprennent un salaire compétitif, un plan de pension, et des opportunités de formation.

Benefits

Pension d'entreprise

Plan de prévoyance de groupe

28 jours de congés annuels payés

Développement de carrière

Rafraîchissements quotidiens

Qualifications

• Compétences en négociation de paiements avec les clients.
• Capacité à gérer des comptes, y compris des clients vulnérables.
• Connaissance des procédures d'insolvabilité.

Responsibilities

• Revoir et agir sur les comptes à différents statuts.
• Négocier des arrangements de paiement.
• Gérer les appels et correspondances des clients.

Skills

Négociation

Gestion des relations

Empathie

Orienté client

Job description

Company Description

About Bristow and Sutor

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

Position

Due to expansion we are seeking to recruit a new Recovery Officer to be based from our Redditch Office, Near Birmingham.

Duties & Responsibilities

Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.

Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.

Negotiating payment arrangements following client guidelines.

Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.

Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.

Dealing with a customer or authorised third parties who attends our offices to resolve accounts.

Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines.

Understand the different forms of Insolvency and the impact they have on the regulations we work to.

Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.

Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.

Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.

Assistance with any other duties that are within the scope of the job purpose.

Benefits:

What’s in it for you?

• Basic Salary of £23,810
• Office and Hybrid working pattern
• Company pension plan
• Company Life Assurance Plan
• 28 days paid annual leave
• Opportunities for future training and career development
• Daily Refreshments including selection of Fruit

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.

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