Administration Officer - Southport

Estia Health; Southampton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Blue Light Card retail savings

Discounted car hire

Employee Assistance Program

Free Wellbeing App

Novated leasing for vehicles

Workplace banking support

ACN discounts for nurses

Discounted health insurance with nib

Discounted JB HiFi

Job summary

Estia Health in Australia seeks a friendly receptionist/administrative professional to keep the home running smoothly. You will manage front desk duties, answer calls and emails, and assist with day-to-day tasks under the guidance of the office and care managers.

We value strong communication, initiative, and attention to detail, with a background in reception or administration. Applicants with a proactive approach fit well in our fast-paced environment.

Qualifications

• Experience in a reception/administration position (highly regarded).
• Strong interpersonal and communication skills, both verbal and written.
• A proactive attitude and ability to work in a fast-paced environment.
• Solid computer and data skills.

Responsibilities

• Friendly customer service to everyone – in person, on the phone or over email.
• Managing the front desk, answering calls and managing emails.
• Be a leader to staff, helping them to grow.
• Welcoming visitors, volunteers, contractors to the home.
• Assisting with ordering supplies and staff uniforms.
• Keeping on top of paperwork – record keeping, filing etc.
• Showing off our home to future residents and their families.
• Supporting the office manager and residential aged care manager in their daily tasks.

Skills

Customer service

Front desk management

Team leadership

Interpersonal communication

Problem solving

Attention to detail

Computer literacy

Tools

MS Office

Email management

Basic CRM

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager and client services officer.

Usually, your day will involve:

• Friendly customer service to everyone – whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Be a leader to staff, helping them to grow
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork – record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people’s lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you,

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.