Administration Officer (Roving)

Buscojobs; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Administration Officer to join their dynamic team. This role offers the chance to work across multiple sites, providing vital administrative support and exceptional customer service. You will be the first point of contact for residents and their families, ensuring a welcoming and professional experience. If you are passionate about administration, thrive in a team environment, and are eager to contribute to meaningful processes, this position is perfect for you. Join a supportive workplace where your efforts will genuinely make a difference in the lives of others.

Benefits

NFP Salary Packaging

Supportive Team Environment

Qualifications

• Strong organizational and multitasking skills are essential.
• Experience in administration and customer service, preferably in aged care.

Responsibilities

• Be the first point of contact for residents and health professionals.
• Coordinate pre-admission processes including tours and follow-ups.
• Manage admin inquiries and data entry tasks.

Skills

Customer Service

Organizational Skills

Multitasking

Communication Skills

Problem-Solving

Education

Previous Administration Experience

Experience in Aged Care

Tools

MS Office

MS Teams

CRM Systems

Job description

Job Category : Administration, Customer Service

Job Description

Administration Officer (Roving)

• Full time
• Opportunity to increase home pay with NFP salary packaging

Our administration team works closely together, goes above and beyond, and celebrates success. For this role you need :

• a passion for everything administration
• exceptional customer service
• love working with people in a team environment

This is a roving role where you will work across all of our four sites, where you will learn a lot and be able to contribute to our processes and admin outcomes!

This role offers a wide variety of experiences and opportunities for a person who wants to deliver great administration support and likes to support the running of an office.

You will be responsible for covering all areas of administration and you will love to multi-task and think ahead. You'll be proactive, big on customer service, and enjoy being part of a team environment. You will be the first point of contact for our valued residents and their representatives both in person and over the telephone.

You will be responsible for :

• Being the first point of contact for prospective residents, representatives, and health professionals, responsible for their experience with St Basil's.
• Coordinating pre-admission processes including tours and follow-up communications.
• Responding and directing all telephone and over-the-counter enquiries in a professional and courteous manner.
• Managing admin enquiries from management, staff, residents & their families, volunteers, and clients ensuring that issues are appropriately and efficiently redirected as appropriate.
• Looking after data entry and filing.
• Computer literacy with MS Office, MS Teams including CRM systems.
• Providing administrative support to the facility team in relation to their day-to-day operational activities as required.
• Taking and distributing agendas, minute taking, and issuing of minutes.
• Maintaining office supplies and conducting inventory analysis monthly.
• Administering accounts processes, including preparation of all cheque requisitions, supplier invoices and receipts, and supplier payment lists.

To succeed in this role, you will have :

• Previous administration and customer service experience, preferably in an aged care setting.
• Strong organisational and multitasking skills.
• Demonstrated competence in word processing, data entry, and filing.
• Demonstrated problem-solving and prioritisation skills.
• Excellent communication and interpersonal skills to liaise confidently with residents, families, and clinical teams.
• Ability to work collaboratively within a team, as well as the confidence to work independently.
• Willingness to travel and hold a clear driving licence.

Please know that employment with St Basil’s Home requires :

• NDIS Worker Check
• NDIS Worker Orientation Module – ‘Quality, Safety & You’
• Reference Checks
• Pre-Employment Medical Check

Don’t miss out on this great opportunity to work within a supportive team in a caring environment where you can make a genuine difference.

Apply online today!

About St Basil’s Homes

St. Basil’s Homes is an activity of the Greek Orthodox Archdiocese of Australia and was established specifically to provide care and lifestyle options to ageing Australians. We have 4 locations across Sydney : Kogarah, Lakemba, Miranda, and Randwick, as well as a community care program across the Sydney metropolitan suburbs.

At St. Basil’s, we think of our consumers as our family. We foster a culture of inclusion and respect and take great pride in delivering person-centred care to our consumers through lifestyle quality and choice, accommodation, and clinical and nursing services. Our services include Residential Aged Care, Home and Community Services, and Retirement Villages.

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