Administration Officer - RightCare Barnsley Single Point of Access

Cheswold Park Hospital; Barnsley; On-site; GBP 60,000 - 80,000; Full time

Job summary

Cheswold Park Hospital is looking for enthusiastic admin staff to join their dedicated team. The role involves managing patient referrals and requires strong communication and organisational skills. Full training will be provided, and flexibility in scheduling is essential due to the nature of the healthcare environment.

Qualifications

• Good verbal and written communication skills.
• Effective team working skills.
• Ability to work independently and handle interruptions.

Responsibilities

• Receiving and distributing patient referrals via telephone and email.
• Accurately transcribing medical conditions and patient demographics.

Skills

Communication skills

Organisational skills

IT skills

Job description

Job Summary

37.5 hours per week

We need enthusiastic, self-motivated, well-organised admin staff to join our dynamic team.

RightCare Barnsley SPA is based at Kendray Hospital, dedicated to ensuring Barnsley residents receive the right care, in the right place, at the right time.

This varied role involves receiving patient referrals from GPs, hospitals, and health professionals, processing them to the appropriate department, and liaising with clinical staff to ensure prompt and suitable responses to patient needs.

We handle over 500 contacts daily, answering calls from families, service users, and health professionals to facilitate the best patient care and outcomes.

Our operation runs 365 days a year, from 8am to 8pm. Flexibility to work on a rolling shift pattern including weekends and Bank Holidays is required, with each shift lasting 8 hours including a 30-minute lunch. The role follows a 5-week rota, working approximately 1 weekend in 5.

Note: At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration for sponsorship under a skilled worker visa. Candidates must demonstrate their right to work in the UK or qualify via alternative visa routes. Applications from such candidates will be considered.

Main duties include:

• Receiving and distributing patient referrals via telephone/email and SystmOne, following departmental procedures and timelines.
• Accurately transcribing medical conditions, treatments, medicines, and patient demographics to support nursing staff.

Experience in healthcare is not required as full training will be provided.

The successful candidate will demonstrate:

• Good communication skills, both verbal and written.
• Ability to work independently using own initiative.
• Effective team working skills.
• Excellent typing and IT skills.
• Organisational and prioritisation skills.
• Empathy and tactfulness in dealing with families, service users, and colleagues.
• Understanding of confidentiality and healthcare delivery.
• Flexibility to adapt to changing demands and handle interruptions.
• Ability to work under pressure.

All employees are encouraged to be vaccinated against COVID-19 to protect patients.

About Us

We are a specialist NHS Foundation Trust providing community, mental health, and learning disability services across Barnsley, Calderdale, Kirklees, and Wakefield. We also offer secure services and lead the West Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities by providing high-quality care at the right time and place. We value diversity and strive for a workforce reflective of our communities.

As a foundation Trust, we are accountable to our members, including around 14,300 local people, who have a say in our governance. Join our team of over 4,500 staff committed to making a difference.

We are committed to safeguarding children, young people, and vulnerable adults, and expect all staff and volunteers to share this commitment.

Note: We reserve the right to close the vacancy early if necessary, so early applications are encouraged.