Administration Officer - Patient Services

NHS Scotland; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Glasgow is seeking a dedicated Clerical Officer to support their Radiology Department. This full-time role involves managing patient records, providing reception services, and ensuring smooth operations. Candidates should possess strong organizational skills and proficiency in computer systems, with a focus on detail and professionalism. Shift work between 8 AM and 8 PM is required.

Qualifications

• Experience in clerical support in a healthcare setting.
• Detail-oriented and professional demeanor.
• Available to work shifts from 8 AM to 8 PM, Monday to Sunday.

Responsibilities

• Provide reception and clerical support.
• Maintain patient records on the Radiology Computer System (CRIS).
• Communicate with patients and medical professionals.

Skills

Strong organizational skills

Excellent communication

Interpersonal abilities

Proficiency in computer systems

Ability to work in a fast-paced environment

Tools

CRIS (Radiology Computer System)

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, full-time role of 37 hours per week, with a shift pattern of Monday to Sunday (8am-8pm).

About the Role

We are seeking a dedicated and efficient Clerical Officer to join our Radiology Department. In this role, you will provide reception and clerical support, ensuring smooth operations within the department. You will play a key part in maintaining an accurate and updated Radiology Computer System (CRIS), while liaising professionally with patients, medical staff, GPs, and other clerical colleagues.

Responsibilities

• Deliver a welcoming and professional reception service.
• Perform a variety of clerical duties to support department operations.
• Update and manage patient records on the Radiology Computer System (CRIS).
• Communicate effectively with patients, medical professionals, and colleagues.
• Ensure confidentiality and accuracy in all administrative tasks.

Skills And Requirements

• Strong organizational and administrative skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using computer systems; experience with CRIS is desirable.
• Ability to work efficiently in a fast-paced environment.
• Shift working between 8:00 AM and 8:00 PM, Monday to Sunday.

Additional Information

If you are detail-oriented, professional, and passionate about providing excellent clerical support in a healthcare setting, we would love to hear from you.

For more information, please contact: Annette Reilly, Admin Manager, 0141 452 3618, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde - NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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