Administration Officer Lymphoedema Service

Transformationunitgm; Maesteg; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is seeking an Administration Officer for the Lymphoedema Service at Maesteg Hospital. The role is part-time, focusing on patient management and administrative support within a multi-disciplinary team. Candidates should possess strong communication and organizational skills, with relevant qualifications in business administration. This position offers a chance to contribute to community health services and develop new skills in a supportive environment.

Qualifications

• Experience dealing with members of the public.
• Ability to use E-Systems.
• Experience working within an NHS environment.

Responsibilities

• Maintain, monitor and process patients on the waiting list.
• Ensure robust processes for outpatient clinics and home visits.
• Undertake all other administration tasks to support the service.

Skills

Communication skills

Customer care skills

Organizational skills

Keyboard skills

Excel

Education

RSA II

Good Standard of education (English & Maths)

NVQ Qualification in Business Administration

Job description

Main area Lymphoedema Service Grade Band 3 Contract Permanent Hours Part time - 18.75 hours per week (2 x 18.75 hour posts - post 1 9.00am - 12.45pm, post 2 12.15pm - 4.00pm) Job ref 110-AC106-0525

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Maesteg Hospital Town Maesteg Salary £24,433 - £26,060 per annum pro rata Salary period Yearly Closing 04/06/2025 23:59

Administration Officer Lymphoedema Service

Band 3

We provide healthcare services to people living in Bridgend, Merthyr Tydfil and Rhondda Cynon Taf county borough areas, serving a population of around 450,000. We are ideally situated between Wales’s capital city, Porthcawl to the west, and the stunning scenery in the Brecon Beacons.

Our vision is to care for our communities and patients by preventing ill-health, promoting better health, providing excellent services and reducing the need for inpatient care wherever possible through the provision of strengthened home, primary and community care.

We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity and marriage and civil partnership.

Cwm Taf Morgannwg is a Living Wage Employer.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh or English, and no preference will be given toapplications submitted in either language.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Job overview

Community Services will appoint a suitably qualified person with the essential skills into the role of administration officer. They will become an integral part of Lymphoedema services at Maesteg Hospital.

There are 2 part time posts available, post 1 covering 9.00am - 12.45pm, post 2 covering 12.15pm - 4.00pm.

Lymphoedema at Maesteg supports patients in Bridgend and the surrounding areas within the footprint of Cwm Taf Morgannwg.

The key elements of the administration officer will be to support the team in the following key areas of work. To maintain, monitor and process patients on the waiting list for the service.

· Ensure robust processes for patients who attend outpatient clinics, patients who require home visits or patients who will have virtual contacts. This will be done by using a range of CTM patient information systems e.g. WPAS.

· To utilise CTM financial purchase to payment system (Oracle) for producing orders for patient garments, receipting deliveries ensuring invoices can be processed quickly and routing garments for all patients in a timely manner.

· To undertake all other administration tasks highlighted within the job description ensuring the Lymphoedema service is fully supported and maintained by the administration service.

Main duties of the job

The post holder will be required to demonstrate a range of skills to be able to undertake this role, excellent; communication skills, customer care skills, keyboard skills. There is a need to demonstrate a background or experience using Microsoft office packages in particular the use of Excel for maintaining spreadsheets is essential.

A full training package will be provided and the post holder will remain supervised until competency is achieved. When training is completed, post holder will benefit from having a range of new skills and expertise in using patient information and financial systems.

The service is dependent on the post holder providing clear and precise communication along with the ability to demonstrate excellent organisational skills, each essential in a competent team member.

The post holder will work closely within a multi-disciplined team that includes colleagues from across the organisation and external support services.

An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.

Working for our organisation

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

• RSA II
• Good Standard of education (English & Maths)
• NVQ Qualification in Business Administration

Experience

• Previous experience dealing with members of the public
• Ability to use E-Systems previously
• Working within an NHS environment

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Name Kirsty Laventure Job title Administration Co-Ordinator Hosted Services Email address [e-mail] Telephone number 01443 443756 Additional information