Administration Officer Hospital at Home Team Epping

Essex Partnership NHS Foundation Trust; Ivy Chimneys; On-site; GBP 22,000 - 26,000; Part time

Job summary

A healthcare trust is seeking a part-time Band 3 Administration Officer for the Care Coordination Centre Hospital at Home Team in Ivy Chimneys. The candidate will provide high-quality administrative support, manage patient data, and ensure smooth office operations. Excellent interpersonal skills and experience with MS Word, Excel, and SystmOne are required. The position offers flexible working opportunities and includes benefits such as NHS discounts and training facilities.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities

Buying and Selling annual leave scheme

Salary Sacrifice schemes

Flexible working opportunities

Qualifications

• Experience in administration and patient support.
• Ability to communicate effectively with patients.
• Willing to work as part of a team, providing cover across services.

Responsibilities

• Provide efficient administration support within services.
• Manage patient data effectively using SystmOne.
• Handle telephone queries and maintain office smooth running.

Skills

Interpersonal skills

Organizational skills

Compassionate approach

Tools

MS Word

Excel

SystmOne

Job description

Overview

A Vacancy at Essex Partnership University NHS Foundation Trust. West Community Health Administration Service have an exciting opportunity to join us as Band 3 Administration Officer supporting Care Coordination Centre Hospital at Home Team. Part time hours covering shifts 7 days per week.

Responsibilities

• Provide high quality and efficient administration support within the Administration Service to support clinical services and functions within the Trust's localities.
• Patient data management on SystmOne.
• Maintain smooth running of the office, including stationery audits.
• Telephone support, receiving and making calls to patients, including making appointments on SystmOne and handling general queries relating to appointments.
• Operate as a centralised administration service to support clinical services and functions within the Trust's localities.
• Ensure timely and accurate recording of all activity across services using Trust information systems.
• Work as part of a team to provide cover for absence across all services/locations; may be required to relocate to provide cover.
• Book appointments and handle referrals, and answer incoming calls to minimise waiting times.
• Develop and maintain effective working relationships; be approachable and flexible in approach to work.

Requirements / Qualifications

• Experience in administration with excellent interpersonal and organisational skills.
• Computer literate with experience of MS Word and Excel; training provided on SystmOne and other internal systems.
• Positive and compassionate approach to supporting patient care; able to communicate with patients by telephone.
• Ability to work in a professional, efficient, friendly and polite manner; able to build effective working relationships.
• Willingness to be part of a team and provide cover for absence across services/locations.

Benefits

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

Flexible working and Staff Bank

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment. Our EPUT NHS staff bank hires clinical and non-clinical staff to take on shifts at trust hospitals and community settings. All permanent staff are automatically enrolled onto the staff bank, with optional additional shifts available.

Notes

All correspondence should be professionally presented using Trust and departmental procedures and medical terminology used by clinical staff. Proficiency in patient records management and knowledge of Trust information systems is required. The post holder will work as part of a team across services/locations and may relocate to provide cover. This advert closes on Wednesday 1 Oct 2025.