Administration Officer Hospital at Home Team Epping

Essex Partnership NHS Foundation Trust; Ivy Chimneys; On-site; GBP 22,000 - 24,000; Part time

Job summary

A NHS healthcare organization in Ivy Chimneys is seeking a part-time Administration Officer to provide administrative support in a clinical setting. Key responsibilities include managing patient records, answering calls, and maintaining efficient office operations. The ideal candidate will have strong organisational skills and a compassionate approach to patient care. This role offers various benefits, including training opportunities and NHS staff discounts.

Benefits

Season Ticket Loans

NHS discounts

Excellent training facilities

Buying/selling annual leave scheme

Flexible working opportunities

Qualifications

• Experience in administration with excellent interpersonal and organisational skills.
• Computer literacy with MS Word and Excel; training provided on SystmOne.
• Positive and compassionate approach to patient care.

Responsibilities

• Provide high quality and efficient administration services.
• Record patient data accurately on SystmOne.
• Maintain smooth running of the office.

Skills

Interpersonal skills

Organisational skills

MS Word proficiency

MS Excel proficiency

Compassionate approach

Flexibility

Job description

Overview

A Vacancy at Essex Partnership University NHS Foundation Trust.

West Community Health Administration Service have an exciting opportunity to join us as Band 3 Administration Officer supporting Care Coordination Centre Hospital at Home Team. Part time hours covering shifts 7 days per week.

Responsibilities

• Provide high quality and efficient administration services to support clinical services and functions within the Trust's localities.
• Record patient data accurately on SystmOne and ensure timely and accurate recording of all activity across services using Trust information systems.
• Maintain smooth running of the office, including stationery audits and operating as a centralised administration service.
• Provide telephone support, including receiving and making calls to patients, making appointments on SystmOne, and handling general appointment queries.
• Support patient care with a positive and compassionate approach, handling telephone calls from patients professionally.
• Build effective working relationships, be approachable and flexible in approach, and work as part of a team to cover absence across services/locations.
• Relocate to different sites as required to provide cover for administration across services.
• Support the administration service to ensure a high quality and efficient service at all times.
• Operate the Trust's central telephony systems and ensure referrals are actioned in a timely manner.

Qualifications and Skills

• Experience of administration with excellent interpersonal and organisational skills.
• Computer literacy with MS Word and Excel; training provided on SystmOne and other internal systems.
• Positive and compassionate approach to supporting patient care.
• Ability to work in a professional, efficient, friendly and polite manner.
• Ability to build effective working relationships and be flexible in approach to work.
• Willingness to pursue an administrative career in the NHS.

Benefits and Development

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• Opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

Flexible Working

The Trust supports and actively encourages flexible working for all employees. You are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment.

Staff Bank

Join our Staff Bank. Our EPUT NHS staff bank hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. We maintain our own bank of specialist staff to ensure safe and effective care at all times. All permanent staff are automatically enrolled onto the staff bank, though this does not require working additional shifts unless you wish to.

Notes

Responsible for ensuring all correspondence is accurately presented using trust and departmental procedures and medical terminology used by clinical staff. Proficient with patient records management, supporting new users and instructing them as necessary. To operate the Trust’s central telephony systems. To ensure all referrals are actioned and processed in a timely manner. Incoming phone calls are answered and dealt with to minimise waiting times.

This advert closes on Wednesday 1 Oct 2025