Administration Officer Hospital at Home Team Epping

Integrated Care System; Ivy Chimneys; On-site; GBP 24,000 - 27,000; Part time

Job summary

A health service provider in the UK is seeking a part-time Administration Officer for their Hospital at Home Team. This role involves providing exceptional administrative support, managing patient communications, and ensuring smooth office operations. Ideal candidates will have strong administrative skills, compassion for patient care, and experience with Microsoft Office. Salary ranges from £24,937 to £26,598 per annum, pro rata for part-time work.

Benefits

NHS discounts for staff

Excellent Training facilities

Flexible working options

Qualifications

• Proficient in Microsoft Office and administrative tasks.
• Good oral communication skills in English.
• Ability to manage patient records and clinical correspondence.

Responsibilities

• Maintain smooth running of the office and provide admin support.
• Handle telephone support for patient queries and appointments.
• Ensure timely processing of all referrals.

Skills

Excellent level of administration

Interpersonal skills

Organisational skills

Computer literacy

Experience with MS Word and Excel

Compassionate approach to patient care

Education

IT Skills equivalent to RSA3 or NVQ3

Minimum ECDL qualification or equivalent

Tools

SystmOne

Microsoft Office Packages

Job description

Go back Essex Partnership University NHS Foundation Trust

Administration Officer Hospital at Home Team Epping

The closing date is 12 August 2025

West Community Health Administration Service have an exciting opportunity to join us as Band 3 Administration officer supporting Care Coordination Centre Hospital at Home Team . Part time hours covering shifts 7 days per week

• We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on Systmone as well as other internal systems.
• We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients.
• Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

• To work as a member of the Adminsitration service ensuring that a high quality and efficient service is provided at all times.
• Maintain smooth running of the office, including stationery audits
• Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to appointments
• To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.
• The Administration Officer will ensure the timely and accurate recording of all activity across services using trust information systems.
• The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job responsibilities

Responsible for ensuring all correspondence is accurately and appropriately presented using trust and departmental procedures and medical terminology used by the clinical staff.

To be skilled and experienced in the full range of administrative work practices, software programmes and specialised functional terms , additional training will be provided

To be proficient with the knowledge of Patient Records management supporting new users and instructing them as necessary. To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.

To operate the Trusts central telephony systems.

To ensure all referrals are actioned and processed in a timely manner.

Incoming phone calls are answered and dealt with to minimise waiting times.

Person Specification

Education

• IT Skills equivalent to RSA3 , NVQ3, or relevant experience of Microsoft Word packages (2)
• Minimum ECDL qualification or equivalent (2)

Knowledge

• Good oral communication skills based on fluency on the English language (2)
• Ability to use Microsoft Office Packages (2)
• Ability to use Microsoft Office Packages (2)
• Knowledge of Trust ITT systems and software packages, including Mobius/ Q-Flow/ SystmOne (2)

Skills/Experience

• General administration (2)
• Literate in IT/Computer Skills (2)
• Proven experience of line management (2)
• Previous NHS Experience in clerical role (2)

Personal Qualities

• Ability to engage with people at all levels (i.e Patients and clinicians) (2)
• Customer focused with a calm and empathetic persona, good listener, patient and diplomatic. (2)

Additional Qualties

• Ability to travel across sites and across Trust boundaries to attend meetings, etc./ current driving license (2)
• Flexible approach to work (2)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Essex Partnership University NHS Foundation Trust

£24,937 to £26,598 a yearper annum, pro rata for part time plus 5% HCA