Administration Officer - HMP Holme House | Spectrum Community Health CIC

Spectrum Community Health CIC; Tees Valley; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization in Tees Valley is looking for an administrator to provide essential support within the Prison Healthcare Department. You will manage calls, handle emails, and support healthcare teams to ensure high-quality patient care. The role requires strong administration and communication skills, with opportunities for training and development. Join a mission-driven team focused on making a difference in healthcare.

Benefits

Access to NHS Pension

Annual leave on your Birthday

Flexible Working

Training and Development opportunities

Up to 33 days annual leave

Qualifications

• Proven experience in administration within a healthcare setting.
• Ability to work flexibly in response to service needs.
• Capable of handling high volumes of phone calls and administrative tasks.

Responsibilities

• Provide comprehensive administrative support for various health teams.
• Manage telephone calls and internal/external mail.
• Input information into databases for audit purposes.

Skills

Excellent administration and communication skills

Experience with Patient Information Systems

Data entry and report compilation

Job description

Overview

The post holder will provide comprehensive administration and information services within the Prison Healthcare Department. They will work as part of the administration team to provide high quality clerical and administrative duties for the Physical Health, Mental Health and Drug and Alcohol Recovery Team (DART) at HMP Holme House. The post holder will provide excellent administration and communication skills and work flexibly in response to the service needs. They will provide day to day support to the physical, mental health and recovery teams, supporting them in the delivery of a Gold Standard level of patient care. The post holder will be responsible for all aspects of administrative support and will be line managed and supported on a day-to-day basis by the Administration Manager.

To receive and deal with all incoming telephone calls and be first point of contact for the unit/department. Receive, allocate and despatch internal/external mail and process internal applications for healthcare in line with policy to ensure urgent matters are brought to the attention of the person responsible, so that responses are dealt with quickly and within set guidelines. Provide a comprehensive administrative service which can include the compilation of reports and other correspondence on behalf of members of the team, ensuring a high quality in accordance with Spectrum standards. Input information into databases for audit purposes. Attend and participate in team and administrative service meetings as required. Take and transcribe minutes as required and cascade to internal and external delegates. Liaise with prison staff as required. Liaise with prison wings and officers. To deal with a variety of administration tasks including inputting data and interrogating the Patient Information System (SystemOne), responding to queries via email and telephone, photocopying, faxing, scanning, typing and dealing with Subject Access Requests.

BE THE DIFFERENCE IN HEALTHCARE

Join our team

We’re looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we’ve got a role for you!

• Access to NHS Pension
• Annual leave on your Birthday
• Welcome payment for some posts
• Refer a friend scheme
• Training and Development opportunities
• Flexible Working
• Access to Employee Assistance and Health and Wellbeing programmes
• Up to 33 days annual leave

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people – our patients, service users, staff and partners.

We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value.

Our Mission
Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities

Our Vision
Quality healthcare that makes a difference to people’s lives, regardless of circumstances.

See job description and person specification for further details in relation to this post. For any further details contact Lorraine Ryan on 01642 744010

This advert closes on Wednesday 15 Oct 2025