Administration Officer – Foyle

The Recruitment Co; Derry/Londonderry; On-site; Full time

Job summary

Join a leading public sector employer in Northern Ireland as a full-time Administration Officer. You'll play a key role in managing claimant accounts, ensuring prompt service delivery, and contributing to continuous improvement in Universal Credit processes. This long-term temporary opportunity offers training and a chance to enhance your career while working in an inclusive environment.

Benefits

On the job training provided

Long term opportunity with possible extension

Gain valuable skills and progress your career

Diverse and inclusive employer

Qualifications

• 5 GCSE grades C or above required with certificates.
• Basic IT skills / computer literacy with an aptitude for learning new systems.

Responsibilities

• Manage cases through the lifetime of the claim.
• Help claimants create and maintain their digital account.
• Ensure all actions required to maintain the account are completed promptly.

Skills

Effective call handling skills

Excellent interpersonal skills

Good verbal and written communication skills

Ability to build rapport

Basic IT skills

Organised with good time management

Education

5 GCSE grades C or above

Job description

Social network you want to login/join with:

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Client:

The Recruitment Co

Location:

Job Category:

Other

Job alert service

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EU work permit required:

Yes

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Job Reference:

60a08dd30cc7

Job Views:

4

Posted:

16.07.2025

Expiry Date:

30.08.2025

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Job Description:

We have a fantastic opportunity for you to join our client, based in Foyleas a full-timeAdministration Officer.This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £12.97 per hour

Start Date: 21st July

Benefits working with NICS:

• On the job training provided
• Long term opportunity – 51 weekspossible extension after review
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Administrator hours of work:

• Monday to Friday shift pattern between 8am-8pm (37 hours)

About the Administrator role:

• You will work as part of a multi-functional Case Management Team and will be responsible for helping claimants to create and maintain their digital account.
• You will be proactive in ensuring all actions and ‘To-Do’s’ required to maintain the claimant’s account are completed promptly and accurately and you will manage cases through the lifetime of the claim.
• You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels. In delivering a quality service for claimants you will take a ‘whole case’ approach and be responsible for actively managing al appropriate action promptly on the claim with minimal handoffs.
• As the Universal Credit service is constantly changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and claimants’ experience. As automation of UC increases over time, the content of this job role may change.

Job alert service

What we’re looking for…

• Effective call handling skills and excellent interpersonal skills
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work accurately within set deadlines and to achieve targets
• Basic IT skills / computer literacy with an aptitude for learning new systems
• Organised with good time management skill

The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.

5 GCSE grades C or above required with certificates (including English & Maths)

An AccessNI will be required during registration

If you are interested please apply via link or contact [e-mail] at TRC

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Created on 16/07/2025 by TN United Kingdom