Administration Officer First Episode in Psychosis Team Harlow

Essex Partnership NHS Foundation Trust; Harlow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in Harlow is seeking an Administration Officer to provide administrative support to the First Episode in Psychosis Mental Health Team. The role involves managing patient data, coordinating appointments, and ensuring office operations run smoothly. Ideal candidates will have strong admin skills, computer proficiency, and a compassionate approach to patient care. Attractive benefits including NHS discounts and flexible working arrangements are offered.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent training facilities

Buying and Selling annual leave scheme

Qualifications

• Experience in administration with excellent interpersonal skills.
• Computer literate with experience of MS Word and Excel.
• Positive and compassionate approach to supporting patient care.

Responsibilities

• Provide high quality and efficient administrative support to the team.
• Maintain patient data management on SystmOne.
• Operate as a centralised administration service.

Skills

Excellent interpersonal skills

Organisational skills

Computer literacy in MS Word and Excel

Compassionate patient support

Ability to work in a team

Tools

SystmOne

PARIS

Job description

Overview

Vacancy at Essex Partnership University NHS Foundation Trust. West Community Health Administration Service invites applications for a Band 3 Administration Officer supporting the First Episode in Psychosis Mental Health Team, based in Harlow.

Responsibilities

• Provide high quality and efficient administrative support to the First Episode in Psychosis Mental Health Team, based in Harlow.
• Maintain patient data management on SystmOne and ensure accurate and timely recording of activity across services using trust information systems.
• Maintain smooth running of the office, including stationery audits.
• Provide telephone support, receive and make calls to patients, including making appointments on SystmOne and handling general appointment queries.
• Operate as a centralised administration service providing comprehensive administration support to clinical services and functions within the Trust's localities.
• Work as part of a team to cover absence across all services/locations and be prepared to relocate temporarily to provide cover when required.
• Ensure referrals are actioned and processed in a timely manner; handle incoming calls to minimise waiting times.
• Be flexible with regard to covering across Rochford Hospital and Kingsley Centre as required.

Qualifications and Skills

• Experience in administration with excellent interpersonal and organisational skills.
• Computer literate with experience of MS Word and Excel; full training on PARIS and other internal systems; PARIS experience would be an advantage.
• Positive and compassionate approach to supporting patient care; able to handle telephone communications with patients.
• A professional, efficient, friendly and polite manner; ability to build effective working relationships; approachable and flexible in approach to work.
• Ability to work as part of the NHS Admin team and pursue an administrative career within the Trust.

Benefits and Working Arrangements

• Season Ticket Loans
• NHS discounts for staff
• Excellent training facilities and opportunities
• Buying and Selling annual leave scheme
• Opportunity to work bank shifts and expand knowledge in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer
• The Trust supports and actively encourages flexible working; discuss possibilities with the recruiting manager.

Additional Information

The Trust invites you to join our staff bank. Our EPUT NHS staff bank hires clinical and non-clinical healthcare professionals to take on shifts across trust hospitals and community settings. All permanent staff are automatically enrolled onto the staff bank, with the option to work additional shifts if desired. If joining in a fixed-term role, indicate on New Starter paperwork that you wish to join the staff bank.

The advert closes on Thursday 25 Sep 2025.