Administration Officer - Business Rates

Public Sector Partnership Services; Horncastle; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A local authority trading company in Horncastle is looking for a Case Management Officer to join their Business Rates Team. The role involves managing customer enquiries, updating business rates liabilities, and providing support for entitlements. Ideal candidates should have experience in customer service, strong communication skills, and an organized approach. Hybrid working options are available.

Benefits

Local Government Pension Scheme

26 days annual leave plus bank holidays

Hybrid working options

Wellbeing support

Employee benefits platform

Career progression opportunities

Qualifications

• Experience working in a customer focused environment.
• Enthusiastic and confident in decision making.
• Ability to handle sensitive situations with professionalism.
• Organised and reliable.

Responsibilities

• Handle customer enquiries both over the phone and in writing.
• Update business rates liabilities accurately.
• Provide support to customers regarding reliefs they may be entitled to.

Skills

Customer focus

Clear communication

Empathy

Attention to detail

Adaptability

Job description

Overview

We are recruiting for a Case Management Officer in the Business Rates Team based at our Horncastle site at Public Sector Partnership Services.

Business Rates is based within our Revenues and Benefits Service which is responsible for the timely and accurate billing, collection and recovery of monies due and processing of housing benefits and council tax claims. As part of the team, you will become an integral part of the service, supporting our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland.

We are a friendly and supportive team made up of knowledgeable staff. We offer full training, so we’re looking for someone with experience working with customers and a strong commitment to putting customer service first.

Typical duties

• Dealing with our customers enquiries on the phone and in writing.
• Timely and accurate updating of business rates liabilities.
• Providing advice and support to our customers to ensure they are receiving any reliefs or reductions that they are entitled to.

What we are looking for

• Has experience working in a customer focussed environment and understands the importance of putting customers first.
• Is enthusiastic and confident in decision making and clear in communication with others.
• Can handle sensitive or challenging situations with empathy and professionalism.
• Is organised, reliable, and adaptable to changing priorities.
• Is able to work accurately and has an attention to detail.

If you\'re enthusiastic, eager to learn, and enjoy helping people, we’d love to hear from you! This is a great opportunity to build your skills in a supportive environment with opportunities to grow.

If you are interested in having a confidential conversation about the role, please contact Debbie Mathews on 01507 613310 or Louise Davey on 01507 613316.

Who we are

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”

We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding; Annual Awards Night: Celebrating our achievements; Staff Briefings: Keeping everyone informed and engaged; Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.

What you get in return

• Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
• Annual leave- 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.
• Hybrid working- Through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week.
• Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone.
• Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
• Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives.
• Career progression- Opportunities for professional growth and development.

*A qualifying period will need to be completed to obtain these benefits

Want to find out more?

View our corporate video

Visit our website

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.