Administration Officer - Band E

www.findapprenticeship.service.gov.uk - Jobboard; Park Central; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency in Park Central is seeking an Administration Officer to support the Power of Attorney Services department. The role involves 30 hours of work per week, mainly focused on customer communication and administrative tasks. Candidates must have excellent communication skills and experience using Microsoft Office. This position offers a great opportunity to make a difference in the public sector with comprehensive training provided.

Qualifications

• Excellent written and verbal communication skills required.
• Experience in administrative tasks is a plus.
• Ability to handle customer correspondence professionally.

Responsibilities

• Responding directly to customer emails and letters.
• Updating case management systems post interaction.
• Collaborating with colleagues across departments.

Skills

Excellent communication skills

Experience with Microsoft Office

Ability to make informed decisions

Good time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

MS Teams

Job description

Brook Street are currently recruiting on behalf of one of our clients that oversee the power of attorney services for a temporary worker to assume the role of an Administration Officer - Band E starting August 2025 until the end of March 2026 on a weekly pay basis * The role is 30 hours per week, Monday to Friday with a shift pattern of 16.00pm until 22.00pm daily paying £13.57 per hour. It is the expectation that the chosen staff member will start as of Wednesday 27th August 2025. Training will be provided to ensure comfortability with the role and this provides a fantastic opportunity to work with our exciting public sector client and make a real difference to their customers. Role Overview: Main duties will be responding directly to generic emails and letters from a centralised inbox. You will be protecting, serving our vulnerable customers, dealing or signposting their queries to relevant departments, speaking with other departmental members within the client, so it is imperative that you have excellent English written and verbal communication skills. Customer Service Advisers receive regular management support, and all members of the team work together to achieve its targets. The work mainly will involve communicating with its customers in writing and completing the related administrative work following each interaction with a customer. This includes updating their case management system, communicating and collaborating with colleagues across the business, among other tasks. Key Responsibilities: * Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met * Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided * Escalating customer queries and requests to other teams where appropriate * Inputting and updating data on our IT systems * Responding to written correspondence received via post or email. * Attending and contributing to team meetings * Collating, analysing and formatting data and information * To act as a point of contact for the customer, dealing with correspondence in a professional and courteous manner. Essential Skills: * Excellent communication skills both written and verbal * Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook and MS Teams * Ability to make informed decisions based on evidence * Good time management and ability to prioritise tasks The roles are subject to passing a clear standard DBS and a full 3 years referencing Please apply online with your current CV in WORD Format

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR resourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.