Administration Officer (9th June start)

TN United Kingdom; Belfast; On-site; Full time

Job summary

A leading public sector employer in Northern Ireland is seeking a full-time Administrator in Belfast. This long-term temporary role offers a pay rate of £12.97 per hour, with on-the-job training and opportunities for career progression. The successful candidate will engage with customers, ensuring efficient service delivery while adhering to compliance standards. This role requires 5 GCSEs including Maths and English, and no prior experience is necessary.

Benefits

On-the-job training provided

Long-term opportunity – 51 weeks with the possibility of extension

Diverse and inclusive employer

Qualifications

• 5 GCSEs including Maths and English, with certificates required.
• Ability to handle customer interactions professionally.
• Skills in accurate data entry and processing applications.

Responsibilities

• Handle inbound and outbound calls to gather information and process applications.
• Make decisions regarding maintenance calculations and record them accurately.
• Ensure GDPR compliance while managing customer information.

Skills

Customer Service

Communication

Data Entry

Education

5 GCSEs including Maths and English

Job description

Social network you want to login/join with:

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Client:

The Recruitment Co

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ad1a252c42df

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

We have a fantastic opportunity for you to join our client, based in Belfast, as a full-time Administrator. This is a long-term temporary opportunity.

Our client is Northern Ireland’s leading public sector employer.

Administrator Pay Rate: £12.97 per hour

Start Date: 9th June

Benefits of working with NICS:

• On-the-job training provided
• Long-term opportunity – 51 weeks with the possibility of extension
• No experience required
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Administrator hours of work:

• Monday to Friday
• 37 hours shift pattern – rota between 8am-8pm

Job Duties:

The main focus of this department is to promote the financial responsibility parents have for their children, providing information and support to enable effective child maintenance arrangements, and delivering an efficient statutory maintenance service with enforcement powers.

You will work as part of a team in a busy, fast-paced environment, providing efficient service to customers. Your role involves contacting customers by phone to gather information, process applications, and handle changes swiftly. Accurate calculations and thorough recording of decisions are essential, as actions can significantly impact customers' lives.

Upon completing training, you will join a specific team, with duties including:

• Handling inbound calls from Paying Parents, Receiving Parents, and possibly Employers, with some outbound calls.
• Managing customer expectations by explaining processes clearly and providing realistic timeframes.
• Collecting and recording evidence and information via phone to expedite claims and process 'change of circumstance' requests accurately.
• Maintaining professionalism in all interactions.

Additional responsibilities include:

• Making decisions regarding maintenance calculations where appropriate and recording them accurately.
• Using Child Maintenance computer systems efficiently to record and retrieve information.
• Responding promptly to correspondence to ensure high-quality customer service.
• Using tracking tools to manage workload and meet organizational targets.
• Ensuring GDPR compliance by handling customer information securely and appropriately.

Minimum qualifications include 5 GCSEs, including Maths and English, with certificates required.