Administration Officer (29th May Start)

TN United Kingdom; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading public sector employer in Northern Ireland is seeking a full-time Administration Officer in Belfast. This long-term temporary position offers on-the-job training and a chance to gain valuable skills. Responsibilities include customer support, record maintenance, and teamwork. Ideal for candidates with 5 GCSEs including Maths and English, this role provides a diverse and inclusive work environment.

Benefits

On-the-job training provided

Long-term opportunity with possibility of extension

Diverse and inclusive employer

Qualifications

• Must have 5 GCSEs including Maths & English, with certificates required.
• No experience required, but customer service skills are essential.

Responsibilities

• Using the telephone for customer contact and support.
• Maintaining clerical and electronic records.
• Working independently and collaboratively within a team.

Skills

Customer service

Communication

Problem-solving

Professionalism

Teamwork

Education

5 GCSEs including Maths & English

Job description

Administration Officer (29th May Start), Belfast

Client: The Recruitment Co

Location: Belfast, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1a7ae8fc51ae

Job Views: 3

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description:

We have a fantastic opportunity for you to join our client, based in Belfast, as a full-time Administrator. This is a long-term temporary position.

Our client is Northern Ireland’s leading public sector employer.

Administrator Pay Rate:

£12.97 per hour

Start Date:

29th May

Benefits of working with NICS:

• On-the-job training provided
• Long-term opportunity – 51 weeks with the possibility of extension
• No experience required
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Administrator hours of work:

• Monday to Friday
• 37 hours with a rota between 8 am - 8 pm

Job Duties:

Your responsibilities will include, but are not limited to:

• Using the telephone as the primary means of customer contact through inbound and outbound calls
• Supporting customers by delivering quality service, communicating clearly, providing accurate information, and resolving queries or processing changes in personal circumstances
• Taking personal accountability for customer interactions
• Considering each case holistically and making appropriate decisions
• Providing clear explanations for decisions
• Maintaining professionalism and respect in customer interactions
• Adapting behavior to meet the needs of diverse customers
• Maintaining clerical and electronic records
• Listening empathetically and remaining professional in challenging situations
• Protecting personal information according to security policies
• Ensuring timely and accurate updates to digital accounts
• Working independently and collaboratively within a team
• Supporting personal development and coaching others
• Using various computer systems, telephony, and digital platforms

Sickness/Absence:

Full attendance during training is essential. Emergency leave will be considered on a case-by-case basis.

Minimum Requirements:

Must have 5 GCSEs including Maths & English, with certificates required.