Administration Officer - 12 Month Contract Glasgow - Clydebank

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Administration Officer for a dynamic role in Glasgow. This position involves providing comprehensive administrative support to ensure the smooth operation of a busy department. You will build strong relationships with clients and cadets, ensuring their needs are met with excellent communication and customer service. Your attention to detail and ability to work under pressure will be key in managing various administrative tasks, from maintaining databases to coordinating travel arrangements. Join a team that values professionalism and adaptability, and contribute to the success of a prestigious client base.

Qualifications

• Sound education at Standard Grade level or equivalent.
• HNC/HND in business administration or related subjects.

Responsibilities

• Assist in the organisation of company presentations and meetings.
• Build strong relationships with clients through effective communication.
• Maintain trainee database and coordinate cadet availability.

Skills

Effective Communication

Customer Service

Attention to Detail

Teamwork

Time Management

Education

Standard Grade Level Education

HNC/HND in Business Administration

Job description

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Administration Officer - 12 Month Contract Glasgow - Clydebank, Glasgow

Client:

Northern Marine

Location:

Glasgow, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

fa8a50532b15

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

16th Aug 2024

The role of Administration Officer is demanding and diverse within a very busy department whose objective is to offer a fully comprehensive service to its many prestigious clients. The ability to build strong relationships with clients & cadets to develop confidence and trust, to maintain a long-term working relationship is imperative. Strong administrative support is seen as essential in achieving Company Objectives ensuring CMT exceed customer requirements.

Key Responsibilities

1. Assist in organisation of company presentations / meetings / careers events etc.
2. Build good relationships with clients with the use of effective communication and excellent customer service
3. Gain and develop good general knowledge of client companies and their contract requirements.
4. Respond effectively and efficiently to all client / cadet queries
5. Help devise, develop, and implement & maintain good administrative practices by: Updating and maintaining trainee database / personnel files, coordinating cadet availability around exams / courses for attendance of various medical / visa appointments, processing applicants’ documentation ensuring all documentation is received prior to commencement of course, processing documentation ensuring cadets / clients have required documentation prior to cadets going to sea, processing Visa applications / arranging embassy appointments, booking domestic / international travel and accommodation, determining medical / vaccination requirements as per company requirement and facilitating appointments, communicating with candidates through recruitment process from application to acceptance stage, liaising with Agents / Captains / Vessels to find available berths for cadets / repatriation arrangements, applying for flagged state documentation.
6. Adhere to and comply to ISO 9001 standard.
7. Always maintain confidentiality of the Company and adhere to the principles of the Data Protection Act 1998; information should never be disclosed to third parties without express permission.
8. Ensure the appropriate standards of Health and Safety are adhered to in line with the Northern Marine’s Health and Safety Policy, including current and future legislation.

Candidate Requirements

1. Sound education at Standard Grade level or equivalent.
2. Ability to comply with GDPR regulations and always maintain confidentiality.
3. Ability to communicate clearly.
4. Compliance with ISO standards.
5. Professional & pleasant telephone manner.
6. Good team attitude.
7. Attention to detail with a methodical approach to work.
8. Work effectively under pressure.
9. Reliable, flexible, and adaptable.
10. HNC/HND in business administration or related subjects.
11. Previous experience of working in a busy office atmosphere.
12. Previous experience in devising and implementing administrative procedures.