Administration Officer

NHS; North East; On-site; GBP 24,000 - 27,000; Part time

Job summary

The NHS is seeking a Band 3 Administration Officer for their Older People's Services, based in Newcastle upon Tyne. This fixed-term part-time role (15 hours per week) involves providing comprehensive administrative support in a busy environment, requiring excellent communication and organizational skills. The successful candidate will have a Level 3 qualification and significant administrative experience and will be part of a dynamic team dedicated to delivering high-quality care.

Qualifications

• Must demonstrate proven recent administrative experience (12 months).
• Hold a Level 3 qualification in Word-processing.
• Ability to manage diary and confidential information.

Responsibilities

• Support administrative services for a multi-disciplinary team.
• Facilitate excellent customer service both face-to-face and on the phone.
• Undertake various admin duties assigned by management.

Skills

Customer focus

Organizational skills

Communication

Typing skills

Data entry

Education

Level 3 Word-processing qualification

General level of education to O-Level/GCSE

NVQ Level 3 in Business Administration

Tools

Microsoft applications

Job description

Job summary

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration teams. We currently have the following Band 3 Administration Officer vacancy available:

Older People's Services based at the Campus for Ageing and Vitality, Westgate Road, Newcastle upon Tyne. Please note the team will be relocating to a new base at St Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT (date to be confirmed).

Fixed Term to June 2026

(15hrs working Thursday and Friday 9am to 5pm / 8.30am to 4.30pm on a rota basis)

Main duties of the job

Candidates must be able to demonstrate proven recent demonstrable 12 month experience of the following that are required for this post:

• Experience in a customer / patient focused environment
• Worked in an administrative/secretarial post
• Fast, accurate typing/keyboard skills
• Experience of typing and formatting letters and reports
• Minute taking experience
• Diary Management
• A good understanding of inputting data to a database system
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Details Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Fixed term

Duration

11 months

Working pattern

Part-time

Reference number

263-CCG25-155-HN-C

Job locations

Newcastle General Hospital

Newcastle upon Tyne

NE4 6BE

Job description Job responsibilities

These are very busy services and the successful post holders will members of the admin teams to support large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager.

Please find attached job description for full details.

Advertising date : 8th July 2025

Closing date : 22nd July 2025

We welcome your application. Previous applicants need not apply. This vacancy will close once a suitable number of applications are received.

Job description Job responsibilities

These are very busy services and the successful post holders will members of the admin teams to support large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager.

Please find attached job description for full details.

Advertising date : 8th July 2025

Closing date : 22nd July 2025

We welcome your application. Previous applicants need not apply. This vacancy will close once a suitable number of applications are received.

Person Specification Education and Qualification Essential

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies Essential

• Excellent communication and interpersonal skills, both verbal and written
• Minute-taking skills
• Good organisational and planning skills

Desirable

• Shorthand skills

Role/Team specific requirements Essential

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics Essential

• Discrete in handling confidential and sensitive information

Additional Requirements Essential

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Person Specification Education and Qualification Essential

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Desirable

• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience Essential

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Desirable

• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies Essential

• Excellent communication and interpersonal skills, both verbal and written
• Minute-taking skills
• Good organisational and planning skills

Desirable

• Shorthand skills

Role/Team specific requirements Essential

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics Essential

• Discrete in handling confidential and sensitive information

Additional Requirements Essential

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Newcastle General Hospital

Newcastle upon Tyne

NE4 6BE

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

Employer details Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Address

Newcastle General Hospital

Newcastle upon Tyne

NE4 6BE

Employer's website

https://www.cntw.nhs.uk/careers/ (Opens in a new tab)