Administration Officer

Integrated Care System; North East; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading NHS Trust seeks an Administration Officer to join their Older People's Services team. This fixed-term role involves providing high-quality administrative support, requiring a candidate with experience in customer service, strong IT skills, and the ability to work flexibly within a busy environment. A commitment to confidentiality and a good understanding of NHS policies is essential.

Qualifications

• Experience in a customer/patient focused environment.
• Worked in an administrative/secretarial post with proven experience.
• Audio Typing qualification or demonstrable equivalent experience.

Responsibilities

• Provide comprehensive administrative support for multi-disciplinary clinical teams.
• Undertake a variety of admin duties as assigned by managers.
• Facilitate excellent customer service face to face and over the phone.

Skills

Excellent communication and interpersonal skills

Good organisational and planning skills

Ability to uphold confidentiality

Diary Management

Education

Word-processing skills at Level 3

General level of education to O-Level/GCSE

NVQ Level 3 in Business Administration

Tools

Microsoft applications

Patient Information Systems

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 22 July 2025

Applications are invited from suitably qualified and experienced administration candidates to join our busy administration teams. We currently have the following Band 3 Administration Officer vacancy available:

Older People's Services based at the Campus for Ageing and Vitality, Westgate Road, Newcastle upon Tyne. Please note the team will be relocating to a new base at St Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT (date to be confirmed).

Fixed Term to June 2026

(15hrs working Thursday and Friday 9am to 5pm / 8.30am to 4.30pm on a rota basis)

Main duties of the job

Candidates must be able to demonstrate proven recent demonstrable 12 month experience of the following that are required for this post:

• Experience in a customer / patient focused environment
• Worked in an administrative/secretarial post
• Experience of typing and formatting letters and reports
• Minute taking experience
• Diary Management
• A good understanding of inputting data to a database system
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

These are very busy services and the successful post holders will members of the admin teams to support large multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Clinical Team Manager.

Please find attached job description for full details.

Advertising date : 8th July 2025

Closing date : 22nd July 2025

We welcome your application. Previous applicants need not apply. This vacancy will close once a suitable number of applications are received.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

• Discrete in handling confidential and sensitive information

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust