Administration Officer

Northumberland, Tyne and Wear NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Sunderland is looking for an Administrative Officer to support the multi-disciplinary clinical team on the Longview Ward. The ideal candidate will have experience managing diaries, advanced typing skills, and excellent customer communication. This full-time position involves performing various administrative duties to ensure high-quality patient care.

Qualifications

• Experience with Microsoft packages and electronic record systems.
• Proven experience of complex diary management.
• Advanced typing skills required.

Responsibilities

• Coordinate administration for ward activities and meetings.
• Update the patient information system during meetings.
• Carry out general office duties including ordering and filing.

Skills

Experience of working with Microsoft packages

Complex diary management

Advanced typing skills

Excellent customer care

Communication skills

Knowledge of office procedures

Job description

Overview

Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work on Longview, Assessment and Treatment Ward, Hopewood Park Hospital, Sunderland, SR2 0NB.

Longview is an 18-bedded acute admission ward for women over 18 years of age, who require assessment and treatment in hospital. Inpatients is a very busy service, and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.

Responsibilities

• Support the multi-disciplinary clinical team by coordinating administration for ward activities and meetings.
• Update the patient information system during meetings and type in real time to record accurate information.
• Coordinate admin actions following meetings, including arranging further patient-related meetings within very limited timescales.
• Carry out general office duties such as ordering, petty cash, filing and scanning to ensure a comprehensive, high-quality administrative service.
• Communicate with service users face to face and via telephone with internal and external sources; provide cover for administration colleagues not based on the same ward during periods of absence.
• Participate in relevant training courses appropriate to the role and handle exposure to highly distressing or emotional circumstances as required.

Qualifications & Experience

• Experience of working with Microsoft packages and electronic record systems.
• Proven experience of complex diary management.
• Advanced typing skills.
• Excellent customer care and communication skills.
• A good working knowledge of office procedures.
• You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description.

Employment Details

These posts are full-time: Monday to Friday, 37.5 hours per week, and are office-based.

Additional Information

You will work with members of an administration team who may be based on different wards. The post requires dealing with service users and coordinating tasks within tight timescales. The employer aims to attract and retain a diverse, talented and committed workforce who are caring and compassionate to meet the demands of the modern NHS. In return, a dynamic working environment is offered to build a career.

For further details / informal visits contact: Name: Karen Skaife, Job title: Administration Team Lead, Email: [e-mail], Telephone: [phone]. Additional contact: Julie Binns - Admin Manager, Email: [e-mail], Telephone: [phone].