Administration Officer

NHS; Jarrow; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional healthcare trust in Jarrow is seeking a full-time Administration Officer to support the clinical team with various administrative tasks. Applicants should possess NVQ Level 3 in Business Administration and have strong communication and organizational skills. This permanent position offers a salary between £24,937 to £26,598 per annum.

Qualifications

• Essential: NVQ Level 3 or QCF Level 3 in Business Administration.
• Desirable: NVQ Level 3 in Customer Care.
• Proven recent administrative experience required.

Responsibilities

• Demonstrate recent experience in administration.
• Provide customer-focused administrative support.
• Handle secretarial tasks and diary management.

Skills

Excellent communication skills

Organizational skills

Microsoft Office proficiency

Education

NVQ Level 3 or QCF Level 3 in Business Administration

Audio Typing qualification

Job description

Overview

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer. This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the PWC/Administration Manager/Team Manager.

Role summary: The post holder will perform a range of clerical and administrative duties to support the clinical team and ensure efficient operation of the service.

Responsibilities

• Demonstrate proven recent 12 month experience in administration skills required for this post.
• Provide customer/patient focused administrative support in a busy environment.
• Handle secretarial tasks, including diary management and minute taking.
• Maintain data entry into database systems with accuracy and confidentiality.
• Use Microsoft Word/Excel/Office packages and general clerical duties.
• Communicate effectively, both verbally and in writing, with service users and colleagues.
• Be self-directed, motivated and contribute positively within a team.
• Maintain a well organised and structured approach and be flexible to meet service needs.
• Participate in relevant training and handle potential exposure to distressing or emotional circumstances.

Qualifications and Skills

• Essential: NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent); Audio Typing qualification or demonstrable equivalent; General level of education to O-Level/GCSE or equivalent.
• Desirable: NVQ Level 3 in Customer Care (or equivalent).
• Excellent communication and interpersonal skills; Minute-taking; Good organisational and planning abilities.
• Knowledge of NHS policies and procedures; Working knowledge of Microsoft applications; Ability to maintain Patient Information Systems (e.g. RiO); Uphold confidentiality; Prioritise workload.

Experience

• Knowledge of NHS Policies and Procedures; previous secretarial/clerical experience; experience in processing CPA, Mental Health Act and Safeguarding documentation (desirable).

Role/Team requirements

• Flexible attitude to cope with fluctuating workloads; occasional coverage for other areas in case of staff absence.
• Must be able to meet mobility requirements of the post to provide cover as agreed.

Additional Requirements

• Disclosure and Barring Service (DBS) check is required; post subject to Rehabilitation of Offenders Act 1974 (Exceptions Order) 1975 and a DBS submission may be needed.

Details

Employer: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Job locations: Palmers hospital, Wear Street, Jarrow, NE32 3UX

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 263-CCG25-324-HN

Pay scheme: Agenda for change

Two important dates

Date posted: 18 September 2025

Advertising date: 18th September 2025

Closing date: 2nd October 2025

Application note

We welcome your application. Please note this vacancy may close earlier than the date above, should enough applications be received.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Disclaimer

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.