Administration Officer

Harrogate Homeless Project; Harrogate; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Professional development

33 days annual leave (including bank)

Birthday leave

Job summary

Harrogate Homeless Project is seeking an Administration Officer to provide efficient administrative and secretarial support across our offices, hostel, and services. You will be the first point of contact for emails, manage records in line with GDPR, and support data entry and management reporting.

The role requires strong organisational skills, the ability to manage competing priorities, and a commitment to safeguarding and confidentiality in a busy charity environment.

Qualifications

• Experience in administration or similar roles preferred.
• Strong organisational and time-management abilities.
• Excellent written and verbal communication skills.
• Ability to handle confidential information and adhere to safeguarding practices.

Responsibilities

• Provide efficient administrative support across offices, hostel, and services.
• Maintain accurate filing systems and assist with data entry and reports.
• Coordinate meetings, manage post and office supplies, and liaise with IT/providers.

Skills

Organisational skills

Communication skills

Customer service

Education

GCSE or equivalent

Tools

MS Office

CRM software

Job description

Salary: £28,160 per annum (FTE)
Contract: Permanent
Hours: 22.5 hours per week

Join Our Team

Are you an organised, professional, and compassionate administrator looking to make a real difference in your community?

At Harrogate Homeless Project, we provide people experiencing homelessness with a safe place to stay and the support they need to rebuild their lives. Our values of Hope, Empowerment and Teamwork guide everything we do, and we’re looking for an Administration Officer who shares our commitment to supporting vulnerable people.

This is an exciting opportunity to join a dedicated charity and play a vital role in ensuring our services run efficiently, helping our frontline teams focus on delivering life-changing support.

About the Role

As our Administration Officer, you will provide efficient and reliable administrative and secretarial support across our offices, hostel, and support services. You will be the first point of contact for email enquiries and will help ensure our systems, records, and office procedures operate smoothly and effectively.

This varied role would suit someone who enjoys working in a busy environment, can manage competing priorities, and takes pride in maintaining excellent administrative standards.

Key Responsibilities

Office Administration

• Act as the first point of contact for email enquiries, directing communications appropriately.
• Manage incoming and outgoing post, deliveries, and general correspondence.
• Coordinate office supplies and stationery orders.
• Liaise with IT providers and other service contractors as required.
• Help maintain a welcoming and efficient office environment.

Data and Records Management

• Maintain accurate digital and paper filing systems in line with GDPR requirements.
• Support the upkeep of client databases and HR records.
• Assist with data entry, routine statistics, and management reports.

Meeting and Event Support

• Coordinate internal and external meetings.
• Prepare agendas, book venues, organise equipment, and take meeting notes where required.
• Assist with administrative support for fundraising and community awareness events.

Compliance and Executive Support

• Provide secretarial support to the Chief Executive.
• Assist with health and safety record keeping.
• Maintain confidentiality and uphold safeguarding procedures and organisational policies at all times.

About You

We’re looking for someone who is highly organised, approachable, and able to work effectively as part of a supportive team.

Why Work for Harrogate Homeless Project?

By joining HHP, you’ll become part of a passionate and dedicated team making a tangible difference to the lives of people experiencing homelessness. Every day brings new opportunities to contribute to meaningful change within our community.

If you’re an organised administrator with a passion for helping others, we’d love to hear from you.

Benefits Include

• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• The opportunity to make a real difference in the lives of women experiencing homelessness.

We will assess applications as they are received and interview suitable candidates on a rolling basis. Therefore, we reserve the right to close this vacancy earlier than the stated closing date if a suitable candidate is appointed. Early applications are encouraged.

Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

The Hostel

Harrogate Homeless Project
7 Bower Street,
Harrogate,
HG1 5BQ

Springboard

Lower Hall
Wesley Centre,
Oxford Street,
Harrogate,
HG1 1PP