Administration Manager

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world-recognised community health solutions.

• Full time, Ongoing
• Based in Richmond
• Generous salary packaging options
• Flexible work arrangements
• Strong connection to community and innovation

About the role

Are you looking for a leadership role where you can shape service delivery, support a committed team, and make a meaningful difference to the client experience?

We’re looking for an experienced and enthusiastic Administration Manager to lead the delivery of high-quality, culturally safe reception and administrative services at North Richmond Community Health. Working closely with the Chief Corporate Officer, this role leads a dynamic team of administration staff and plays a key part in supporting clinical and program delivery across the organisation.

This is a people-focused role with a strong emphasis on service improvement, systems management, and collaborative leadership.

Key responsibilities include:
• Providing day-to-day leadership, mentoring, and performance support for our reception and medical admin teams
• Overseeing triage processes and ensuring excellent customer service across all client interactions
• Managing billing processes, health fund claims, and the secure handling of medical records
• Leading service reviews and continuous improvement activities to enhance efficiency and integration
• Working closely with internal stakeholders including the Medical Practice Manager, Head of Clinical Services, and Program Managers to ensure streamlined administrative support

About you

Are you an organised and values-driven leader who thrives in fast-paced, community-focused environments?

You’ll be a strong communicator and skilled administrator with a hands-on approach to leadership and problem-solving. Your ability to engage with diverse teams, streamline systems, and model excellent customer service will be key to your success in this role.

To be successful, you will have:
• At least 3 years’ experience in a similar administration management role within healthcare
• Demonstrated experience leading, training and mentoring administrative teams
• High level of computer proficiency, including MS Office and patient management systems
• Experience with patient and health fund billing
• Strong time management skills and the ability to juggle multiple priorities
• A commitment to inclusive practice, collaboration and continuous improvement

Bonus points if you also have:
• Experience working with multicultural communities
• The ability to speak a community language

Join us

At North Richmond Community Health, we believe everyone deserves to feel safe, respected, and well cared for. Join a team that’s passionate about reducing health inequities, delivering high-quality services, and supporting people to thrive.

For more information about who we are and what we do, visit www.nrch.com.au

You can view the complete position description here:https://acrobat.adobe.com/id/urn:aaid:sc:AP:fd833697-8aa5-4837-893c-23d165fd1fde

Closing Date: 2 May 2025

For questions, please reach out to workforus@nrch.com.au