Administration Manager

Equals One Ltd; Fareham; On-site; GBP 31,000 - 35,000; Full time

Job summary

A leading Fire & Security company based in Whiteley seeks an Administration Manager to lead an administrative team. The role involves managing schedules, supporting recruitment, and enhancing operational efficiency. The ideal candidate will have experience in a technical or service-led environment and strong leadership skills. This full-time role offers a salary of £31,000 to £35,000 based on experience, along with various benefits including private health support.

Benefits

Private GP service

Staff Share Option Scheme

Collaborative team environment

Qualifications

• Proven experience managing an administrative or office-based team.
• Calm and organized leader with strong decision-making skills.
• Familiarity with industry standards like NSI or ISO is an advantage.

Responsibilities

• Manage the day-to-day workload of the admin team.
• Oversee engineer scheduling for various works and projects.
• Act as the central link between departments for communication.

Skills

Team management

Organizational skills

Problem-solving

Interpersonal skills

Attention to detail

Proficiency in Microsoft Office

Tools

CRM systems

Service management systems

Job description

Administration Manager

Office Based Whiteley, Fareham - on-site parking

Salary: A£31,000 to A£35,000 depending on skills and experience

Full-time

We are supporting a successful and fast-growing Fire & Security business that's part of the respected Croma Group, a national name in safety, technology and protection. With decades of expertise behind them, they're known for their professional standards, client-focused approach and supportive internal culture.

Based at the company's head office in Whiteley, this is an exciting opportunity to lead a small but busy admin team that plays a vital role in keeping operations running smoothly. If you enjoy structure, variety and helping others succeed, this is your chance to make a real impact in a growing business.

Responsibilities include but not limited to:

* Manage the day-to-day workload of the admin team, delegating tasks, setting priorities and offering support
* Oversee engineer scheduling, ensuring that planned works, reactive callouts and projects are all well-coordinated
* Maintain accurate documentation and records for compliance, projects, and service calls - including aligning processes to NSI Gold standards
* Act as the central link between admin, operations, engineering and finance teams - ensuring clear, consistent communication across departments
* Manage customer communication: handle enquiries, quotes, complaints and updates with professionalism and care
* Coordinate project documentation, RAMS, certificates and site access logistics
* Support recruitment and onboarding processes within the department, including admin training and performance management
* Monitor key performance indicators (KPIs), highlight process gaps and lead improvements to increase accuracy, efficiency and response times
* Prepare and present reports for senior management on admin output, customer service levels and team performance
* Support finance tasks such as purchase orders, invoice queries and job costing where needed

The ideal candidate

* Proven experience managing an administrative or office-based team, ideally within a technical, engineering, construction or service-led business
* A calm and organised leader with excellent attention to detail and the confidence to make decisions
* A natural problem-solver who takes ownership and keeps things moving
* Strong interpersonal skills and able to work well with everyone from engineers and managers to suppliers and customers
* Proficient in Microsoft Office and comfortable using scheduling, CRM or service management systems
* Familiarity with industry standards (such as NSI, ISO or similar) would be an advantage
* Someone who thrives on structure but is adaptable when things change - and enjoys being the steady hand that keeps everything on track

Why join our team?

* A£31,000 to A£35,000 salary depending on experience
* Full-time, office-based role with a supportive and collaborative team
* Well-established and growing business with long-term clients and strong values
* A visible role where you'll be trusted, appreciated and able to make a difference
* Opportunities to shape the way the admin function works and grow with the business
* Access to private GP service for you and your family along with other wellbeing health support
* Staff Share Option Scheme

Interested? Upload your CV . We look forward to hearing from you.

INDLS