Administration & Engagement Officer

NHS; Norwich; On-site; GBP 24,000; Part time

Job summary

Join a dedicated team making a difference in the Diabetic Eye Screening Programme. This part-time role allows you to enhance community awareness and engage with diverse groups, ensuring high-quality service for patients. With flexible working patterns and the opportunity to work collaboratively, you'll play a vital role in improving user experiences and patient satisfaction. If you're passionate about healthcare and community engagement, this position is perfect for you.

Qualifications

• Experience in a customer-focused environment.
• Creativity in social media and engaging with service users.

Responsibilities

• Enhancing awareness of diabetic eye screening within communities.
• Engaging with patients, carers, and professionals through forums.

Skills

Customer Service

Social Media Engagement

Cultural Awareness

Presentation Skills

Job description

Job summary

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient-driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people, and enjoy a new challenge? Then we'd love to hear from you.

Main duties of the job

InHealth Intelligence has been a proud supporter of the Diabetic Eye Screening Programmes across NHS England since 2011. We have grown to offer fully managed services nationwide and developed our own software system to enhance efficiency and user experience.

About us

InHealth is the UK's largest provider of diagnostic and healthcare solutions, working collaboratively with the NHS. We support over 5 million people annually, primarily NHS patients, with high-quality tests, scans, assessments, and procedures. Our values of Trust, Passion, Care, and Fresh Thinking guide our interactions and service delivery.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and community settings, serving patients from 1,000 locations by 2025.

Date posted

16 April 2025

Pay scheme

Other

Salary

£23,809.50 a year

Contract

Permanent

Working pattern

Part-time

Reference number

3844

Job locations

Whiffler Road, Norwich, Norfolk, NR3 2EU

Job description

Role: Administration & Engagement Officer (Part-Time, 20 hours per week)

Location: Norwich

Salary: £23,809.50 (£12,698.40 Pro Rata)

Would you like to make a difference to service users in your local Diabetic Eye Screening Programme? Join our friendly, patient-driven team! We support the NHS and have grown to offer nationwide services since 2011, with our own software to improve user experience.

As an Administration & Engagement Officer, your responsibilities will include:

• Enhancing awareness of diabetic eye screening within communities
• Focusing on underserved and seldom heard groups, working with the Stakeholder and Quality Assurance Manager on consultation activities
• Analyzing and reporting on patient satisfaction and experience surveys
• Engaging with patients, carers, and professionals through forums and collaborative relationships

We are recruiting for a role requiring 37.5 hours per week, with flexible working patterns, including hybrid options, occasional evenings, and weekends. Travel across the Manchester area for stakeholder engagement and events is expected.

Experience and Qualifications:

• Experience in a customer-focused environment
• Creativity in social media and engaging with service users
• Awareness of cultural issues related to underserved communities
• Ability to attend events and deliver presentations
• Experience working with patient support groups is beneficial