Administration & Engagement Officer

NHS; High Wycombe; On-site; GBP 24,000; Full time

Job summary

A healthcare service provider in High Wycombe is seeking an Administration & Engagement Officer to enhance community awareness for the Diabetic Eye Screening Programme. This role involves engaging with underserved communities, gathering feedback, and implementing consultation activities. The ideal candidate is motivated, creative, and possesses strong communication skills. The position offers a full-time contract with a salary of £23,809.50 annually.

Qualifications

• Experience working in a customer-focused environment.
• Creativity in social media engagement.
• Awareness of issues related to underserved communities.

Responsibilities

• Improve awareness of diabetic eye screening.
• Engage with underserved communities and collect feedback.
• Report on patient satisfaction and engagement.

Skills

Customer service experience

Social Media engagement

Cultural awareness

Job description

Job summary

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

Main duties of the job

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patientsfrom 1,000 locations by 2025.

IND01 Details Date posted

15 July 2025

Pay scheme

Other

Salary

£23,809.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

4019-2

Job locations

The Hut

Hillbottom Rd

High Wycombe

Buckinghamshire

HP12 4HJ

Job description Job responsibilities

Role: Administration &Engagement Officer

Location: High Wycombe Salary: £23,809.50

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

As an Administration & Engagement Officer you will be:

• Improving the knowledge of the importance of diabetic eye screening within the programme communities
• With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities
• To undertake, analyse and report on patient satisfaction feedback and other experience surveys
• To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships

We are looking to recruit an Engagement Officer for 37.5 hours per week. The working pattern is negotiable and can include hybrid working, however flexibility in weekly working pattern is key to this role, and may include occasional evenings and weekends, and location as required. Applicants would be expected to travel across the Manchester area to engage with stakeholders and attend events.

Experience and Qualifications:

You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer.

• Experience in working in a customer focused environment
• Social Media creativeness and Engagement with service users
• Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups
• Attend events and conduct presentations
• Experience engaging with support groups for patients would be beneficial

Job description Job responsibilities

Role: Administration &Engagement Officer

Location: High Wycombe Salary: £23,809.50

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

As an Administration & Engagement Officer you will be:

• Improving the knowledge of the importance of diabetic eye screening within the programme communities
• With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities
• To undertake, analyse and report on patient satisfaction feedback and other experience surveys
• To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships

We are looking to recruit an Engagement Officer for 37.5 hours per week. The working pattern is negotiable and can include hybrid working, however flexibility in weekly working pattern is key to this role, and may include occasional evenings and weekends, and location as required. Applicants would be expected to travel across the Manchester area to engage with stakeholders and attend events.

Experience and Qualifications:

You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer.

• Experience in working in a customer focused environment
• Social Media creativeness and Engagement with service users
• Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups
• Attend events and conduct presentations
• Experience engaging with support groups for patients would be beneficial

Person Specification Qualifications Essential

• Please see Job Description

Desirable

• Please see Job Description

Experience Essential

• Please see Job Description

Desirable

• Please see Job Description

Additional Criteria Essential

• Please see Job Description

Desirable

• Please see Job Description

Person Specification Qualifications Essential

• Please see Job Description

Desirable

• Please see Job Description

Experience Essential

• Please see Job Description

Desirable

• Please see Job Description

Additional Criteria Essential

• Please see Job Description

Desirable

• Please see Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

InHealth Group

Address

The Hut

Hillbottom Rd

High Wycombe

Buckinghamshire

HP12 4HJ

Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)

Employer details Employer name

InHealth Group

Address

The Hut

Hillbottom Rd

High Wycombe

Buckinghamshire

HP12 4HJ

Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)