Administration & Engagement Officer

Integrated Care System; High Wycombe; On-site; GBP 24,000; Full time

Job summary

A leading healthcare organization is seeking an Administration & Engagement Officer in High Wycombe to enhance awareness of diabetic eye screening within community groups. The ideal candidate will engage with underserved communities and collaborate with stakeholders, working 37.5 hours per week.

Qualifications

• Experience in a customer-focused environment.
• Creativity in social media engagement and service user interaction.
• Awareness of cultural issues related to underserved communities.

Responsibilities

• Improve awareness of diabetic eye screening within community groups.
• Engage with underserved communities and consult with stakeholders.
• Analyze patient satisfaction feedback and experience surveys.

Skills

Customer-focused experience

Creativity in social media engagement

Cultural awareness

Job description

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient-driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people, and enjoy a new challenge? Then we'd love to hear from you.

Main duties of the job

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England. Since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we built our own software system which enables us to adapt and change to meet the requirements of our employees to achieve a better user experience.

About us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments, and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organization, our teams are integral in how we deliver our services. Our values of Trust, Passion, Care, and Fresh Thinking underpin everything we do, influencing how we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and accessible community settings, serving patients from 1,000 locations by 2025.

Job summary

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient-driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people, and enjoy a new challenge? Then we'd love to hear from you.

Main duties of the job

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England. Since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we built our own software system which enables us to adapt and change to meet the requirements of our employees to achieve a better user experience.

About us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments, and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organization, our teams are integral in how we deliver our services. Our values of Trust, Passion, Care, and Fresh Thinking underpin everything we do, influencing how we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and accessible community settings, serving patients from 1,000 locations by 2025.

Job description

Job responsibilities

Role: Administration & Engagement Officer

Location: High Wycombe

Salary: £23,809.50

We are seeking an Engagement Officer to work 37.5 hours per week, with a negotiable working pattern that may include hybrid working, occasional evenings, and weekends. The role requires travel across the Manchester area to engage with stakeholders and attend events.

As an Administration & Engagement Officer, your responsibilities will include:

• Improving awareness of the importance of diabetic eye screening within community groups
• Focusing on underserved communities and seldom-heard groups, including those with learning disabilities, areas of deprivation, and non-responders, collaborating with the Stakeholder and Quality Assurance Manager on consultation activities
• Analyzing and reporting on patient satisfaction feedback and experience surveys
• Engaging with patients, carers, and professionals through forums and collaborative relationships

Qualifications and experience should include:

• Experience in a customer-focused environment
• Creativity in social media engagement and service user interaction
• Awareness of cultural issues related to underserved communities
• Ability to attend events and deliver presentations
• Experience engaging support groups for patients is beneficial

Person Specification

Qualifications

Essential

• Please see Job Description

Desirable

• Please see Job Description

Experience

Essential

• Please see Job Description

Desirable

• Please see Job Description

Additional Criteria

Essential

• Please see Job Description

Desirable

• Please see Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS check for criminal convictions.

Employer details

Employer name

InHealth Group

Address

The Hut, Hillbottom Rd, High Wycombe, Buckinghamshire, HP12 4HJ

Employer's website

https://www.inhealthgroup.com/