Administration / Customer Service Clerk

Solo Resource Recovery; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading waste management company in Edinburgh seeks a full-time Admin/Customer Service Officer to enhance customer support. You will be integral in a high-volume contact center, managing inquiries and collaborating with departments. Ideal candidates are detail-oriented, adaptable, and possess strong communication skills. Join a dedicated team without weekend commitments.

Qualifications

• High level of accuracy in data entry.
• Ability to navigate multiple systems.
• Capability to apply procedures effectively.

Responsibilities

• Provide excellent customer service in a call center.
• Respond promptly to customer inquiries.
• Liaise with departments to ensure timely service.

Skills

Excellent communication skills

Attention to detail

Ability to adapt

Ability to learn multiple systems

Interpreting procedures

Sensitivity and confidentiality

Positive outlook

Job description

Overview

Solo Resource Recovery is a leading company in the waste management industry, providing services to councils, businesses, and residential areas throughout all of Australia. A family-owned business with over 90 years of experience, we pride ourselves on reliability and dedication to serving the community.

We are currently seeking a full-time Admin/Customer Service Officer to join our Administration/Customer Service team based at our depot in Edinburgh, SA. The successful applicant will be required for Monday to Friday work, with no weekend commitments. They should have a can-do attitude and be able to work in a team environment. This role involves aiding and supporting our customers on behalf of local councils as well as Solo Resource Recovery.

Responsibilities

• Providing excellent customer service through strong customer engagement in a high-volume contact call centre environment
• Providing information to customer enquiries promptly and courteously while maintaining confidentiality and discretion
• Liaising with other departments and drivers to ensure services are completed in a timely and efficient manner
• Navigating multiple systems and platforms
• Undertaking a range of administration duties including responding to email correspondence and data entry

Qualifications

• Excellent communication skills, both verbally and written
• High level of accuracy in data entry and attention to detail
• The ability to adapt to changing work conditions
• The aptitude to learn and navigate multiple systems
• An ability to interpret and apply procedure
• A high degree of sensitivity and confidentiality
• A positive and resilient outlook

Additional Information

• In accordance with our Company’s recruitment process, all successful applicants will be required to undergo a Pre-Employment Medical, which includes a drug test
• To apply, click the apply now icon or email [emailprotected] for any additional questions relating to the role
• Note – only shortlisted applicants will be contacted