Administration Coordinator- Department of Uro-Neurology

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading NHS trust dedicated to providing exceptional patient care and support. In this role, you will be part of a dynamic team, delivering high-quality administrative support in a fast-paced environment. Your skills in communication, organization, and customer service will be essential as you engage with patients and assist in streamlining operations. This is an exciting opportunity to contribute to a prestigious institution recognized for its commitment to excellence and innovation in healthcare. Embrace a fulfilling career where your contributions make a real difference in the lives of patients and the community.

Benefits

Flexible working arrangements

Supportive team environment

Commitment to sustainability

Professional development opportunities

Qualifications

• Proven experience in administrative roles within healthcare settings.
• Strong proficiency in Microsoft Office and NHS IT systems.

Responsibilities

• Engage with patients during check-in for appointments.
• Manage wait lists and improve RTT & DM01 metrics for Specialist Services.
• Provide cross-cover when needed.

Skills

Excellent written communication skills

Excellent verbal communication skills

Customer service skills

Organizational skills

Attention to detail

Multitasking ability

Empathy

Diplomacy

Education

Administrative experience

Proficiency with Microsoft Office

Experience with NHS IT systems

Tools

EHRS system (Epic)

Job description

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in delivering high-quality service. You will work collaboratively to provide excellent secretarial and administrative support within the Uro-Neurology department at the National Hospital for Neurology & Neurosurgery, Queen Square.

This role involves actively engaging with patients during check-in for appointments, requiring great attention to detail and the ability to multitask. You will ensure a smooth and efficient service for both the multidisciplinary team and patients, aiming to deliver high-quality administration, a positive patient experience, and excellent customer service.

Excellent written and verbal communication skills are essential. You will use the new EHRS system (Epic) to collate clinic information, book and reschedule appointments, retrieve information from various hospital systems, and handle queries from patients, other departments, and external sources.

Good organizational skills, flexibility, and the ability to work autonomously are key attributes. The successful candidate must promote and contribute to achieving the Trust’s top ten objectives and demonstrate our Trust values, behaviors, and standards.

The ideal candidate will have excellent customer service and communication skills, a high degree of empathy, diplomacy, and integrity. Sensitivity, professionalism, and awareness of customer service needs are required. Additionally, you should have strong organizational skills and administrative experience, including proficiency with Microsoft Office and NHS IT systems.

As a team member, you will uphold high personal and professional standards and support colleagues to deliver high-quality services.

Role and Responsibilities:

1. Improve RTT & DM01 metrics for Specialist Services.
2. Manage wait lists for Specialist Services.
3. Provide cross-cover when needed.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK's most complex NHS trusts, serving a diverse population with a range of acute and specialist services. Our vision is to deliver top-quality patient care, excellent education, and world-class research across eight sites, including:

• University College Hospital (including the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• Grafton Way Building
• Royal London Hospital for Integrated Medicine
• Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• Westmoreland Street Hospital

We are dedicated to diagnosing and treating complex illnesses, with specializations in women’s health, cancer, infection, neurological, gastrointestinal, and oral diseases. Our support services include critical care, imaging, nuclear medicine, and pathology.

UCLH is committed to sustainability, aiming to become a carbon net zero health service by 2031 for direct emissions and by 2040 for indirect emissions.

For more information, including the full Person Specification and main responsibilities, please refer to the attached Job Description.

Join us and be part of the best NHS trust to work for in England, as recognized in our staff survey, where UCLH was rated the top trust to work at for three consecutive years.

We support flexible working arrangements. To learn more, visit: Flexible working. To discover what makes UCLH a great place to work, visit: Why Choose UCLH?.