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Administration Coordinator- Department of Uro-Neurology

University College London Hospitals NHS Foundation Trust

London

On-site

GBP 40,000

Full time

2 days ago

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Job summary

A leading healthcare provider is seeking an Administration Coordinator for the Uro-Neurology department to deliver high quality administrative and secretarial services. The ideal candidate will engage with patients, manage appointments, and ensure a collaborative team environment. Essential skills include excellent communication, organisation, and familiarity with NHS IT systems to support a busy multidisciplinary team.

Qualifications

Excellent communication skills and empathy required.
Experience in administration and customer service.
Strong organisational and multitasking abilities necessary.

Responsibilities

Provide administrative support within the Uro-Neurology department.
Engage with patients during appointment check-ins.
Collate clinic information and manage appointments using NHS systems.

Skills

Communication

Organisation

Customer Service

Multitasking

Tools

Microsoft Office

NHSEHRS system (Epic)

Administration Coordinator- Department of Uro-Neurology

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Administration Coordinator- Department of Uro-Neurology

1 day ago Be among the first 25 applicants

Join to apply for the Administration Coordinator- Department of Uro-Neurology role at University College London Hospitals NHS Foundation Trust

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high quality service. You will work collaboratively to assist in providing excellent secretarial and administrative services within the Uro-Neurology department in National Hospital Neurology & Neurosurgery in Queen Square.

This post would involve actively engaging with patients when checking into appointments; will have great attention to detail and ability to multi task. They will ensure a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service.

Excellent written and verbal communication skills are expected. You will use the new EHRS system (Epic) to collate clinic information in time for the clinics, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required.

Good organisational skills, flexibility and the ability to work autonomously are key attributes. The post holder must promote and contribute towards achieving the Trust’s UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.

The successful candidate must have excellent customer service and communication skills, a high degree of empathy, diplomacy and integrity.

You will be required to demonstrate sensitivity, professionalism and awareness of customer service needs.

In addition, you should have good organisation skills and administrative experiences are essential. You will be required have IT skills using Microsoft Office and have experience of similar NHS IT system.

As a member of our team, you will have high personal and professional standards and will seek to support those around you to deliver high quality services.

Role and responsibility: improve RTT & DM01 for Specialist Services.

Work on wait lists for Specialist Services.

Provide cross cover when needed.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Sakib Kasem Job title: Service Manager Email address: sakib.kasem@nhs.net

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Hospitals and Health Care

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