Administration Coordinator

NHS; London; On-site; GBP 31,000 - 35,000; Full time

Job summary

An exciting opportunity awaits a motivated individual to join a leading NHS trust's Women's Health administration team. In this full-time role, you will be integral to delivering exceptional patient care, managing clinic utilization, and ensuring compliance with waiting list management. The ideal candidate will possess excellent communication skills, a proactive approach to teamwork, and a commitment to enhancing the patient experience. Join a dedicated team that values empathy, initiative, and collaboration in a dynamic healthcare environment, and contribute to improving patient pathways and service delivery.

Qualifications

• Educated to GCSE level with strong administrative skills.
• Experience in customer-facing roles and problem-solving.

Responsibilities

• Ensure smooth patient pathways from referral to treatment.
• Provide excellent customer service and support clinical teams.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Empathy

Education

GCSE Level or Equivalent

NVQ Level 4 in Business Administration

Tools

Microsoft Office

Epic Patient Administration Record

Job description

Job summary

An exciting opportunity has arisen for a motivated, enthusiastic and focused individual to join the Women's Health administration team at the University College London Hospital.

You will undertake a key role in a busy and demanding service, ensuring we deliver on a range of targets including clinic and theatre utilisation, RTT compliance and waiting list management. A good working knowledge of Epic would be advantageous . You will work closely with your colleagues, with a view to providing a streamlined pathway for our patients. At times, you will be actively involved in the patient's full pathway from referral to treatment.

You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways and EPIC would be advantageous.

The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, be a team player, able to multi task and use their own initiative, with values that are aligned with the Trust's core values. This is a permanent full-time role with working hours of 37.5 hours per week.

Main duties of the job

The successful candidate must have excellent customer service and communication skills, you will need to be enthusiastic, self-motivated with a pro-active approach towards teamwork and service delivery. You will have a high degree of empathy, diplomacy and sensitivity with an acute awareness of the needs of both patient's and the clinical teams.

In addition, you should have good organisational skills supported by previous administrative experience. You will be required possess a competent level of IT skills using Microsoft Office software packages, experience in the use the Epic (Patient administration Record) or similar IT systems will be an advantage but not essential.

This is an actively busy role and the successful candidate is required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification. With customer service being a high priority, you will have the ability to respond effectively and respectfully and to patient queries.

You will also share our vision to continually improve our patient's experiences across our outpatient departments and be a part of a team heavily invested in a commitment to providing an exceptional service to all stakeholders.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-6230

Job locations

UCLH

235 Euston Road

London

NW1 2BU

Job description Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Job description Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification Knowledge & Qualifications Essential

• Educated to GCSE level or equivalent, including Grade C or higher in English.
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification

Experience Essential

• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.

Desirable

• Previous NHS experience, or experience of working in a healthcare setting

Person Specification Knowledge & Qualifications Essential

• Educated to GCSE level or equivalent, including Grade C or higher in English.
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Desirable

• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification

Experience Essential

• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.

Desirable

• Previous NHS experience, or experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

University College London Hospitals NHS Foundation Trust

Address

UCLH

235 Euston Road

London

NW1 2BU

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Employer details Employer name

University College London Hospitals NHS Foundation Trust

Address

UCLH

235 Euston Road

London

NW1 2BU

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)